[Resolved] BSNL broadband Goa — Monthly Charges Levied after termination of Services by the provider.

Valentinofdes

from Mumbai, Maharashtra

Address:

North Goa, Goa

Hi,

I activated my broadband connection in the month of September and kept a dep of Rs.1750. I missed paying the bill in the month of Nov - Dec due to personalreasons and received a text message stating that my line has disconnected in Dec.

Since the line was disconnected and the deposit was with BSNL I left the matter as I had to move to Mumbai for a few weeks and decided to come back and sort the matter.

After returning I was surprised to find more bills.

Tills date my total outstanding is about Rs.5,500 without using the service and after cancellation of my broadband.

Please advise as the customer care is pathetic.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

VISHSAV DHIR

from Anand, Gujarat

BSNL — BROADBANK INSTALLATION CHARGES LEVIED DOUBLY

I am having Internet connection-broadband. It continued with my landline phone-[protected] upto Nov.2007.. Thereafter I had to surrender the same for some period. At the time of first installation, I was charged for Modem as well as installation. Now when I got it restarted in the month of February, 2009, I was astonished to see that I have been again levied Installation charges of 500/-. On taking up the matter with BSNL oofice Dhuri, I was directed to talk to JTO on duty, who in turn just said that as per BSNL policy, we have to levy these charges again. While at the time first installation and afterwards its surrender, I was asked that you have to retain the modem and you can get it restarted any time without any installation charges. As there is no satisfactory reply from the local authorities so this complaint.

J.K.DHIR
e-mail [protected]@gmail.com