BSNL — Broadband issue

Address:

Jabalpur, Madhya Pradesh

I am a BSNL Broadband subscriber ..
My no. is[protected] and I am on Broadband 750ULD plan.
I am paying 750 bucks for such a lame connection and it's my right to get the best of it.
From past month I am getting problem of higher latencies/ping which is causing my Broadband performance slow..
After researching on internet for about 15 days I found out that the problem is either in my LINE or some faulty equipment in the exchange..
I complained BSNL regarding this and asked them to resolve this issue, they replied "SIR you are not facing disconnection and we cannot do anything regarding latency "
And they closed my complaint ..
I again filed the complaint 2-4 times but same reply .
Then I went to local exchange and asked the SDO to look after my issue, He said that "We are sending technician to your home"
3 days passed and not even a single person arrived .
Now I again complained on 198 and my complaint was closed on the same day .
BSNL is too annoying and provides worst line quality ..
They are not looking after my issue and not even replying in positive way ..
I have only option left to file a complaint in consumer forum in the hope that they are going to do something .