BSNL Broadband — Faulty System with Inaccurate Accounts

Address:

Pune, Maharashtra

Telephone No.[protected]; Consumer No. [protected]

In Feb 2011, I forwarded an application for the change of my BSNL Broadband plan (from HOME 500 to HOME UL 1350). For the conformation of the same, I called up 1504 (BSNL Broadband Tollfree Helpline) twice and the operator told me that my plan was changed on 25th Feb 2011 and I can enjoy my new Unlimited Plan from 1st March.

Now BSNL has issued me a bill for the month of March for Rs. 10,000. When I inquired at the Telephone Exchange, they tried convincing me by showing their records that my plan was changed on 09th March 2011 and I have been charged for the first 8 days of my usage. I revolted by saying that I have already confirmed from the Helpline that my plan was changed on 25th Feb, so they passed the buck by saying, "Sir, who told you to call up the Helpline? You should have come to the exchange for conformation."

If every customer is supposed to inquire at their respective Telephone Exchange for every query, WHY HAS BSNL SET UP TOLLFREE HELPLINES?? Is it just to convince its customers that in India nothing comes for free??

Basically BSNL is maintaining multiple accounts/records and in the end the person who gets into trouble and gets harassed is the CUSTOMER!