BSNL — BSNL not providing new connections after collecting fee

Address:

Bangalore, Karnataka

Hi,

I have applied for a new Land Line + Broadband on 15th March 2012 by paying Rs 500/- to BSNL.
Till date I did not get the connection.

My work order number is 48044521. Also, I have given a complaint to BSNL (ref no. KRK/CO/2012/1502 dated 22nd March 2012) about the delay in providing connection.

On 30th march 2012, I have filed my grievance with the Ministry of Telecommunications. I got a response on 3rd April 2012 saying that "BSNL is out of cable so the connection will be provided only after 15th April 2012".

1) I would like to know the action taken on concern officer who is responsible for troubling me by collecting installation charges without checking the feasibility and availability of the cable.

2) I am planning to opt for a better service provider. I would like to get the refund (Rs 500/- collected towards installation charges) from BSNL.

Thanks and Regards
Dr C Ravindranath Chowdary
T1, Leeway Manor,
1st Cross, Nrupatunga Layout,
7th Phase JP Nagar
Bangalore 560078