[Resolved] BSNL — BSNL broadband services

[Resolved] BSNL — BSNL broadband services

B bsriram100 from Mumbai, Maharashtra

I have BSNL Service for broadband services. I have not had the broadband service working since April of 2009. Unfortunately, my many attempts to get this fixed have been met with very unresponsive and incompetent services from BSNL. As a long-standing customer of BSNL (since 2005), I am obviously quite frustrated. I registered a complaint about this for the first time on April 24th. Since then I have talked to several people in BSNL, only some of whom I list below: • Mr. Raghu who filed a complaint # B0151 on 15th May. He was very courteous, but finally pointed me to someone else • Junior Telecom Officer whose name I don’t know, but his number is 23553165. This person is never at his desk and seldom attends to the phone. • Mr. Shravan, who filed another complaint #01165. He said the issue will be resolved in two days (and that was a month ago) • I tried to talk to the sub penal officer[protected], but he/she either doesn’t exist or doesn’t attend to the phone • And finally, a Mr. Shankar. He is the most responsive in terms of attending to the phone and finding out the issue. But he is probably the most inept in terms of follow-ups. He sent a couple of people home who laid a new line into the house (for which they took Rs 300 from us), blamed the ‘work’ going on in the area – but didn’t resolve the issue. Finally, they blamed the modem for the whole problem. I am appalled to see the level of ineptitude in BSNL's service while they tout their wonderful broadband services in the media. In the meantime, they have continued to charge me over INR 1000 per month for zero support and no broadband service. I would like BSNLto refund my money for the prior months. And yes, they could take some action on some of the responsible folks above – that is, if you are still interested in retaining irate customers like me. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

hebatullah

from Hyderabad, Telangana

am using dataone broardband from since 3 months, am using 500c plan for home, in charminar branch, i know dat from 2.00am to 8.00 am is free downloading, on my usage in dataone.in, i login at 1.05am, and disconet at 7.35 am, but in dat day shows my day usage, not in night usage, i concered to my nearest office, he say, to disconnect and relogin at 2 am, i said to him dat it is not mention in u r form r sumwhere, we know how they all are in office, he says that server cannot find dat it is in count of day usage, however i dont know how to understand these people, they all are really sucks, i dont know how dey all are manage whole network, if am boss i had fire all of them, Plz help me, and reply on my Yahu Id...

SHAMPA DASGUPTA

from Bhubaneshwar, Odisha

INDIAN INSTITUTE OF OFFICE MANAGEMENT
(An ISO 9001:2000 Certified Training Institute)
5A, Library Road, Kalighat, “Manmoyee” (Gr. Flr.) Kolkata – 700 026
Phone :[protected], 24246116/6145, 65212557, 64552882
Fax :[protected] �? Email : iiomindia.com
Website : www.iiomindia.com

To
The General Manager
Calcutta Telephones

Sub: fault repairing of broad band

Dear Sir,

We are a leading Calcutta based Hardware & Networking training Institute since 10 years. We have various global courses for which broadband are essential part of our training. But from 28th May, 2008 we can not use the broad band against our phone no. 24246116 because the ADSL Modem Link is not coming. We did several dockets D No. Q8004 on 28/05/08, D No. Q9734 on 30/05/08, D No. T9858 on 07/06/08, D No. 17704 CRS on 07/06/08, D No. F3419 on 20/06/08 but still now the problem remains same. After requesting almost hundred times to several person related with this service nobody helps us properly to get back our service. Not only that after asking to repair this fault somebody says we do only external job this is internal fault, please go to internal division. After contacting internal division they says this is external fault, talk with external division. And the behavior of your officials is so bad, so rude we can’t believe that in this service oriented industries how can you behave like this with your customer. It is ridiculous that SDO of zone 11 Mr. Ghosh (Ranikuthi)said straight away that “I can not do any thing”. We had 5 BSNL phone connections and already we withdraw few connections for this kind your bad service. We are now suffering with financial losses for your bad service. The classes already stopped from 28th May. Students are becoming arrogant because we can not continue their classes. Now we can understand we have no way to go consumer court. Please advise us what we should do

We now look forward hear from you soon.

Thanking you,

MS. S. DASGUPTA (G.M.)
For INDIAN INSTITUTE OF HARDWARE ENGINEERS
21 CHARU CHANDRA PLACE EAST, CALCUTTA 700031
[protected]/6145

sanjeev

from Ambad, Maharashtra

Dear Friend.

kindly visit a website www.bsnlbroadband.s5.com for your broadband problems/queries etc.Things are discussed in detail with pictorial and video formats.

Be particular about your problem(Error/Error Number).

Regards to All

Shashi Kumar.D

from Mangalore, Karnataka

Sir,

My Number[protected]

I here by bring to your notice that my Institution Internet facility which is installed a month ago is frequently not working, and the authority who is suppose to support in this aspect is not responding after several complaint, hece i bring the concerned to yhe higher authority as the bill for the month as already came and is paid with out proper usage, hence i request to get the problem solved immediately.

With Regards,

Shashi kumar.D
Director,
Blossoms School, Bagalgunte, Bangalore-73.