[Resolved] BSNL, Calcutta Telephones. — Irritating and shameless reply from BSNL. | |
I lodge a complain to bsnl on 29.05.08 about my lower broadband speed.On 03.06.08 at 01.44 pm they replied the following---- <[protected]@mailcal.bsnl.co.in> wrote: From: BSNL-Calcutta Telephones, Dataone Team <[protected]@mailcal.bsnl.co.in> Subject: Reply to your queryid QBBENW44503 dated 29/05/2008 To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in> Date: Tuesday, 3 June, 2008, 1:44 PM Calcutta Telephones Dear Asisbaran Bandyopadhyay Your query : My average download speed is found only 24kbps instead of 2 Mbps.I have lodged written complaint in local bsnl office and talk to everybody except honourable minister in charge over telephone to solve the problem, but nothing is done at bsnl end.. Answer to your query : your complaint number 03326373 is not correct. please complain again with correct number. With best wishes, Datone Team Calcutta Telephones Again on the same date ie03.06.08 at 01.45 pm they replied the following- Reply to your queryid QBBENW44506 dated 29/05/2008 Tuesday, 3 June, 2008 1:45 PM From: "BSNL-Calcutta Telephones, Dataone Team" <[protected]@mailcal.bsnl.co.in> View contact details To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in> Calcutta Telephones Dear Asisbaran Bandyopadhyay Your query : To day at 5-37 pm my broadband speed is found 7.80 kbpsinstead of2Mbps.Though several complaints have been lodged in last one month but no action has been taken by BSNL, which is not desirable.I am requesting again to solve my problem.. Answer to your query : Your complaint is docketed.Docket No:- Q9176 and forwarded it proper section. We take care of your complain. If any problem contact us via [protected] or dial ****2198 or 198. ****(four digit exchange code i.e first four digit of your no) With best wishes, Datone Team Calcutta Telephones It appears that the fact of complain lodged on 29.05.08 was denied on03.06.08at01.44pm and accepted onthe same day at 01.45pm.My question is as 29.05.08 was earlier date than03.06.08 at01.44 pm, then for which purpose they send the said e.mail that the complain was not properly lodged? I think that it is an example for their non efficiency in every sphere and non caring attitude to the customer. [protected]@yahoo.co.in Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 76 Comments | |
Comments
Dear Sir,
I have paid my telephone bill for Rs.408.00 dated 09/08/09 by cheque drawn on Allahabad Bank, Garia branch vide no 483733 dated 27/10/09 pn 28/10/09 to your authorised collection centre.
Now I cann't do my outgoing calls.
Please do the needful at the earliest for this problem.
Regards.
pallab kumar banerjee
Phone no.24305316
I have paid my telephone bill for Rs.408.00 dated 09/08/09 by cheque drawn on Allahabad Bank, Garia branch vide no 483733 dated 27/10/09 pn 28/10/09 to your authorised collection centre.
Now I cann't do my outgoing calls.
Please do the needful at the earliest for this problem.
Regards.
pallab kumar banerjee
Phone no.24305316
BSNL — LANDLINE NOT WORKING SINCE 5 MONTHS
My telephone landline No.27757906 is not working since last five months. I have no dues. The complaint number recently they gave is [protected]. Kindly rectify at the earliest. Dear sir,
I have submitted an application for changing my land line receiver set on 18/11/09 at Behala Exchange and later recorded the claim at New Alipore telephone office on 19.1.09. The set becomes unserviceble during rainy season and at present ring is not audible, sometimes few dialing rids do not work at all. 4-5 years back I repeteadly complained but I was asked to procure personal set. I was using my personal set till 18/1/09. Now I request either a good receiver with caller ID facility should be supplied to me or take back the old set and monthly rent should be deducted in the monthly bill.
S.K.Ghosh dated.22/11/09
Telephone No: 24009793
I have submitted an application for changing my land line receiver set on 18/11/09 at Behala Exchange and later recorded the claim at New Alipore telephone office on 19.1.09. The set becomes unserviceble during rainy season and at present ring is not audible, sometimes few dialing rids do not work at all. 4-5 years back I repeteadly complained but I was asked to procure personal set. I was using my personal set till 18/1/09. Now I request either a good receiver with caller ID facility should be supplied to me or take back the old set and monthly rent should be deducted in the monthly bill.
S.K.Ghosh dated.22/11/09
Telephone No: 24009793
I am from kolkata i am new user but there is no 230 Rs gprs voucher and when i am doing easy recharge then shon not success. Whats the solution
I cannot log on to my mail account
For the past 2 days my LANDLINE DIAL TONE is not ringing in its original tone i.e., a noisy & disturbing sound.Due to this my internet connection is also not working properly.it starts blinking(i.e., the yellow light:the link portion) every 5 minutes & sometimes there is no connection only.LANDLINE No.:[protected]
I HOPE YOU WILL TAKE NECESSARY STEPS AS SOON AS POSSIBLE.
I HOPE YOU WILL TAKE NECESSARY STEPS AS SOON AS POSSIBLE.
sir/madam,
This is to inform you that for the past few months we are not geting our landline bill at our residential address. But previously we used to get it.So, most of the time we are collecting the duplicate bills from your office and then we are paying the bill amount. Some times the late fee is being charged by you also.
I also requested to get the bill through email and i got the bills of first two months bill through email (i.e, bills after requesting for email bill).
Please look into this matter.
Thanks & Regards,
Amritava Basu, dated 20.04.10.
TELEPHONE NO>24321889
This is to inform you that for the past few months we are not geting our landline bill at our residential address. But previously we used to get it.So, most of the time we are collecting the duplicate bills from your office and then we are paying the bill amount. Some times the late fee is being charged by you also.
I also requested to get the bill through email and i got the bills of first two months bill through email (i.e, bills after requesting for email bill).
Please look into this matter.
Thanks & Regards,
Amritava Basu, dated 20.04.10.
TELEPHONE NO>24321889
To
The Sr. AOTR/GEN
Kolkata Telephones (BSNL)
8 here Street
Kolkata-700 001
Dear Sir, Sub: Application for refund of security deposit under telephone no.[protected]
which has submitted on 21.04.2010 vide receipts no. 75225 in the name
Usha Sharma.
This is for kind information that, I have submitted surrender form for my above land line and it is very pathetic that yet I did not received any refund as my security deposit amount but yet your department has been sending me monthly bill and that I received on 20.05.2010
You are therefore requested to follow up the matter and arrange my refund of security amount under above related land line phone.
Kindly acknowledge it.
Thanking you,
Yours faithfully,
USHA SHARMA
The Sr. AOTR/GEN
Kolkata Telephones (BSNL)
8 here Street
Kolkata-700 001
Dear Sir, Sub: Application for refund of security deposit under telephone no.[protected]
which has submitted on 21.04.2010 vide receipts no. 75225 in the name
Usha Sharma.
This is for kind information that, I have submitted surrender form for my above land line and it is very pathetic that yet I did not received any refund as my security deposit amount but yet your department has been sending me monthly bill and that I received on 20.05.2010
You are therefore requested to follow up the matter and arrange my refund of security amount under above related land line phone.
Kindly acknowledge it.
Thanking you,
Yours faithfully,
USHA SHARMA
My phone number is 25428846. I have a broadband connection from 7/09/2009 till today. From yesterday my modem is not working properly, in every 5 or 10 minutes link led is blinking and the connection stopped. To connect again I have to need to type the password in many number of times. please help me.
Nilima choudhury
25428846
barasat
nabapally
Nilima choudhury
25428846
barasat
nabapally
Dear Sir,
Please ignore the earlier mail
my telephone no[protected] is dead since last 07days.
I hope you will service my telephone as early as possible.
thanking you,
Jawahar Lal Kamboj
8, Commercial Road, Kolkata-700022
Please ignore the earlier mail
my telephone no[protected] is dead since last 07days.
I hope you will service my telephone as early as possible.
thanking you,
Jawahar Lal Kamboj
8, Commercial Road, Kolkata-700022
OUR PHONE NO. IS[protected], OWNER IS AMAL LAL DUTTA, ADRESS- 56/2, SODEPUR 1ST LANE, KOL-700082, BEHALA
FOR PAST 14 DAYS, INCOMING CALLS CAN NOT BEEN RECEIVED. WE HAVE MADE MANY COMPLAINS, BUT NO RESULT.
FOR PAST 14 DAYS, INCOMING CALLS CAN NOT BEEN RECEIVED. WE HAVE MADE MANY COMPLAINS, BUT NO RESULT.
BSNL — response to consumer queries
It appers that BSNL, a previous Government Dept is sure to face the fate of dinosauers, that is extinction.The Company is not accustomed to treat the consumer with respect and has not come out of the mind set of the government. They are habituated with ordinery citizens queing up for services doled out by a government with scarse resources. Rampant corruption prevails at all levels-its lower level personnel do the most routine service only for some bakshish in return. I had th eexperience of paying bakshish too return an instrument after surrender of land line.The management of BSNL should introspect whether they can do any thing equal or better than what the private telcos are already doing.They have gone down in the rankings and survive on governmental and PSU customes. Infact for a country like India and its common people a government telecom company is very much essential. But BSNL with its culture and attitude is not the agency for the same.Its personnel were goverment employees.who have no respect for the consumer. Its web sites and response mechanisms are the most ordinery,in fact they are unresponsive.Better dismantle the entire out fit and create some thing new would be the solution.
Rahabar Ali Shah
Most respectfully I beg state that my bsnl no [protected] is not supported out going call .so if kindly supported my said number for out going call. I shall ever remain grate ful
to you.
Most respectfully I beg state that my bsnl no [protected] is not supported out going call .so if kindly supported my said number for out going call. I shall ever remain grate ful
to you.
MY ADDRESS IS 99A THAKURPUKUR ROAD.KOLKATA- 700063.NEAR CHECK POST BURIAL GROUND.
WE HAVE RECEIVED WORK ORDER FOR NEW CONNECTION OF BSNL LAND LINE DATED 28/03/2012
ORDER NO.[protected] BUT TILL DATE 08.06.12 WE HAVE NOT RECEIVE ANY CONNECTION FROM BSNL.
WE HAVE RECEIVED WORK ORDER FOR NEW CONNECTION OF BSNL LAND LINE DATED 28/03/2012
ORDER NO.[protected] BUT TILL DATE 08.06.12 WE HAVE NOT RECEIVE ANY CONNECTION FROM BSNL.
MY MOBILE NUMBER IS [protected]-PREPAID. FOR THE LAST THREE DAYS EVERY DAY MY NUMBER BALANCE IS DEBITED BY RS 5 MENTIONING IT HAS BEEN CHARGED FOR VALUE ADDED SERVICES WHERE I HAVE APPLIED FOR NOTHING AND SURPRISINGLY I DO NOT KNOW EVEN WHAT I AM GETTING. I AM TRYING TO COMPLAINT IT TO CUSTOMER CARE EXECUTIVE BUT NO ONE IS PICKING UP THE CALL. KINDLY STOP THIS.
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
Sir.
My telephone number is 25135686. On receiving my Sept'09 telephone bill, I noted with my utter surprise that an amount of Rs.107.45 has been charged as the late fine. The due date of Aug'09 bill was 1.9.09 but I deposited the bill on 5th October'09. As such, a sum of Rs.20.52 should have been charged (as I learnt from Aug'09 bill). I also failed to understand as to how the system showed the Aug'09 as "unpaid" even after making the payment.
I hope you will correct your record and send me a fresh bill so that I can make payment of September'09 bill. I also request your kind attention to this matter and inform me accordingly.
Thanking you