[Resolved]  BSNL — Caller tune activation by itself and deducting amount for activation and renewal

Address:

Karnataka

On[protected]:19:53am I got message from BT-TUNES saying I am charged Rs.1 for BSNL Tunes request.
I had kept my cell and slept on the night and saw the messge in the morning. I didnt request for any BSNL Tunes and this has been done by itself.
Also when I checked the balance it was not just 1 Rs, but 18 Rupees have been cut from my balance.

I called customer care. But they asked me to call later as their server is down or something.
As per BSNL CC once a customer speaks to the CC person he is not allowed to speak to the CC person so I was not able to reconnect that day.

I lodged a online complaint with token no. A31KT301311 for which a day later I received a call and they said they will resolve it. But later on tracking the status of the Docket at the link "http://bsnl.sparshindia.com/complaintportal/BsnlComplaintStatus.aspx" its mentioned that the complaint is closed with out any action taken to resolve my issue.

On[protected] I got message saying I am charged with Rs 2 for BSNL Tunes Renewal.
On[protected] I got message saying I am charged with Rs 12 for BSNL Tunes Renewal.

I checked the status of the online complaint on 07-Feb-2013 after the second message for money cut for renewal, and was surprised that with out any intimation to me, my issue has been closed. and Yet I am charged for unwanted renewals of BSNL Tunes.
I tried to call CC again, but I have been put on wait for 10 mins and the call got cut. After that I am not able to connect agian.
Finally even though I didnt asked for activation, I got the procedure to deactivate the nonsense and Sent a message to 56700 BT DCT.
Which again charged me with Rs 2 and its de activated.

I had raised the complaint to deactivate and refund the money which they activated by themselves, But they have closed my issue without resolving and also charged me with furthur renewal activations.
This is a clear breach of trust and also poor response from BSNL

I have lost 34 Rs in Total till now due to this BSNL Tunes automatic activation by BSNL and I seek justice for my money lost, not resolving my complaint and closing the complaint with out resolving it.

Dear sir I request that BSNL should compensate me by credit back of the money they cut till now. This is the least I deserve for the inconvenience they caused me.

Thanks & Regards,
Pradeep SR
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