[Resolved]  BSNL Chennai — wrong and excess changes in bill

Telephone No : 25581939 Consumer No : [protected]

I was changed wrongly in month of April 2008 for which I am keep on making mails to their "Pubilc Grievances Cell" (they do not call it "customer grievance cell" as they don't like to treat customers in the right prospective)

I am sending mails after mails to them, and got few assurance like please await matter is under investigation, etc.

As of now there is no proper solution to my complaint and top of it they do not share the email IDs of telecomm top brasses to us. It is well evident why public secor lossing to private companies.

--
Regards
Sanjay Garg




[protected][protected][protected][protected]

From: Sanjay Garg [mailto:sanjay.[protected]@gmail.com]
Sent: Tuesday, November 11, 2008 10:17 AM
To: [protected]@sancharnet.in
Cc: [protected]@bsnl.co.in
Subject: Fwd: FW: Probelm Repeats: Almost double billing for my telephone



Telephone No : 25581939 Consumer No : [protected]

Today (11/11/2008) I have received my latest telephone bill wherein to my disappointment, there is no refund adjustment for the period while telephone was not used as BSNL was shifting the phone.

This issue was brought to your notice in April 2008 (7 months back), I have assurance mails from your end that I should wait as you are taking some action(s).

Now, I am searching the email IDs of telecomm. minister so that I can appraise him the reason for people moving away to private operators. Can you help me in getting the email ID, else I am already looking for the same

warm Regards
Sanjay garg
my cell - [protected]
2nd no. - [protected]

[protected] Forwarded message[protected]
From: Sanjay Garg <sanjay.[protected]@gmail.com>
Date: Fri, Jul 11, 2008 at 5:40 PM
Subject: FW: Probelm Repeats: Almost double billing for my telephone
To: [protected]@bsnl.in



Telephone No : 25581939 Consumer No : [protected]





Please refer you assurance on my complaint dated May 16 2008 and your assurance dated 16/5/2008, I yet to get :-

1 Refund / adjustment for the excess amount BSNL taken by overcharging on STD @ Rs.2 per minute since Feb. 2008 till May 2008 under "One India Plan"

2 Refund / adjustment for the rental charged for Broadband (@ 900 per month) and Phone (@ 250 per month) for a period from 4/2/2008 till 26/2/2008 while phone was not installed/operational at my new house



Now I have two options either I should stop paying BSNL (recently received bill of Rs.1407/-) till I get my above amount adjusted then shift to private phone operator or get a clear assured date by which my complaint is resolved to a conclusive manner.



Please suggest what should I do ?

Warm Regards

Sanjay Garg

[protected]@tafe.co.in (+91 [protected])






[protected][protected][protected][protected]

From: AGMPG [mailto:[protected]@bsnl.in]
Sent: 17 May 2008 17:22
To: Sanjay Garg
Subject: Re: Probelm Repeats: Almost double billing for my telephone



Dear sir,

Your email is receiving attention. . Please wait for further reply.

With regards,

PG CELL

----- Original Message -----

From: Sanjay Garg

To: [protected]@bsnl.in

Cc: gmail

Sent: Friday, May 16, 2008 1:53 PM

Subject: Fw: Probelm Repeats: Almost double billing for my telephone



this refers to your mail dated 29/4/2008, wherein it was assured that I will get adjustments in my next bill for :-

1 rent rebate for period from[protected] till[protected] as phone was under shifting

2 reversal of excess charges because of wrong billing charged Rs.2/- per minute in "One India Plan"



I received my latest bill dated 10/5/2008 wherein no rebate was given for above also I am still overcharged Rs.2/- per minute in "One India Plan" even in current bill.



As the similar act was done in past also, I have all the reason to believe that there is a bad intension to cheat consumer as the details of STD charges are not made available to consumer, thus consumer is kept unaware of the fraud.



In these circumstances, I would like to cancel my connection and Look forward for refund "with interest", please do the needful and acknowledge the receipt of my complaint.

In case I do not receive a satisfactory action/reply, I may be forced to go in unpleasant (legal) way

Warm Regards

Sanjay Garg

[protected]@tafe.co.in (+91 [protected])



----- Original Message -----

From: AGMPG

To: Sanjay Garg

Sent: Tuesday, April 29, 2008 3:37 PM

Subject: Re: Probelm Repeats: Almost double billing for my telephone



Dear sir,

With reference to your mail regarding almost double billing for your tel no 25581939, your case has been forwarded to DE Madhavaram. Excess amount collected will have to be adjusted in the future bills. You please observe the next bill for adjustment. Kindly wait.

with regards

PG CELL

----- Original Message -----

From: Sanjay Garg

To: [protected]@sancharnet.in

Cc: gmail

Sent: Tuesday, April 22, 2008 10:26 AM

Subject: Probelm Repeats: Almost double billing for my telephone



Telephone No : 25581939 Consumer No : [protected]



Please refer my earlier grievance wherein you intervened and corrected the problem for me. But Following is the recent bill of mine, where again I am getting billed Re.1 for every 30 seconds in "One India Plan"
Apart from this another problem is that I made a local shifting request and got my connection shifted by BSNL. For the same reason my telephone was not in use from[protected] till[protected]. And I got billed for this period also (Telephone Tariff @250 and Broadband @900). I should get rebate for the period telephone was not connected to me.
[protected][protected][protected][protected]
Sl. No. Date Time Called Tel. No. Duration(Sec) Charged Calls
[protected][protected][protected][protected]
1 02/03/2008 13:57 [protected] 80 3
2 02/03/2008 13:59 [protected] 123 5
3 06/03/2008 13:26 [protected] 227 8
4 06/03/2008 21:59 [protected] 46 1
5 09/03/2008 16:4 [protected] 353 12
6 10/03/2008 20:15 [protected] 240 8
7 11/03/2008 10:28 [protected] 886 30
8 11/03/2008 10:30 [protected] 35 2
9 11/03/2008 11:7 [protected] 208 7
10 12/03/2008 10:18 [protected] 154 6
11 12/03/2008 10:41 [protected] 688 23
12 12/03/2008 13:16 [protected] 191 7
13 12/03/2008 13:17 [protected] 39 2
14 12/03/2008 13:30 [protected] 416 7
15 20/03/2008 10:13 [protected] 767 26
16 20/03/2008 11:36 [protected] 35 2
17 20/03/2008 11:41 [protected] 124 5
18 20/03/2008 12:49 [protected] 3025 101
19 20/03/2008 13:4 [protected] 1 1
20 20/03/2008 13:44 [protected] 2306 77
21 20/03/2008 14:20 [protected] 111 2
22 26/03/2008 11:47 [protected] 70 2
23 26/03/2008 11:57 [protected] 569 10
24 26/03/2008 12:3 [protected] 327 11
25 26/03/2008 17:59 [protected] 259 9
26 28/03/2008 12:3 [protected] 882 30
27 31/03/2008 13:56 [protected] 450 15
28 31/03/2008 14:14 [protected] 1037 35
29 31/03/2008 14:17 [protected] 150 5
[protected][protected][protected][protected]


Warm Regards

Sanjay Garg

[protected]@tafe.co.in (+91 [protected])



----- Original Message -----

From: AGMPG

To: Sanjay Garg

Sent: Thursday, August 09, 2007 4:24 PM

Subject: Re: Almost double billing for my telephone



Sir,

With respect to your email regarding billing for the tel no 26711939, your letter was referred to the concerned exchange. ONE INDIA PLAN was effected from the date of option given by you. And the telephone bills also have been revised accordingly by AOTR concerned. The amount Rs. 1860/- is adjusted in the bill dt 10/07/2007 and the remaining amount will be adjusted in the ensuing bills as assured by AOTR NW III.

Inconvenience caused in this regard is much regretted.



Assuring best of our services always.



with regards

PG CELL

----- Original Message -----

From: Sanjay Garg

To: [protected]@sancharnet.in

Cc: [protected]@bsnl.co.in

Sent: Sunday, July 22, 2007 9:11 PM

Subject: Fw: Almost double billing for my telephone



SUB : Telephone No : 26711939 Consumer No : [protected]





Please let me know what to do with the current bill of Rs.1860/- whereas "Chennai Telephone" already charged me more than this amount by doing wrong metering of calls in all my earlier bills.



Kindly go through the enclosed mails, sent to you ear;ier also.





Warm Regards

Sanjay Garg

[protected]@tafe.co.in (+91 [protected])



----- Original Message -----

From: Sanjay Garg

To: [protected]@sancharnet.in

Cc: [protected]@bsnl.co.in

Sent: Monday, July 16, 2007 5:50 PM

Subject: Fw: Almost double billing for my telephone



16/07/2007



Dear Madam,



Subsequent to my earlier mail dated 21 June 2007, I was assured by your office that required correction is taken place and my future bills will come with correct metering. As well as excess payment will also be adjusted.



I just received a bill email today, which do adjust my old excess payment made by me. even this bill also has excess charges



please look into the matter.



Sl. No. Date Time Called Tel. No. Duration(Sec) Charged Calls
[protected][protected][protected][protected]
1 31/05/2007 16:30 [protected] 342 12
2 01/06/2007 17:0 [protected] 2352 79
3 02/06/2007 13:52 [protected] 1009 34
4 02/06/2007 22:52 [protected] 41 2
5 03/06/2007 18:38 [protected] 394 14
6 04/06/2007 11:10 [protected] 349 12
7 04/06/2007 15:24 [protected] 181 7
8 04/06/2007 19:49 [protected] 84 3
9 05/06/2007 17:54 [protected] 265 9
10 06/06/2007 15:1 [protected] 108 4
11 06/06/2007 15:8 [protected] 443 15
12 06/06/2007 15:23 [protected] 526 18
13 07/06/2007 11:54 [protected] 1461 49
14 07/06/2007 20:[protected]
15 08/06/2007 14:16 [protected] 2446 82
16 08/06/2007 19:25 [protected] 837 28
17 10/06/2007 18:58 [protected] 114 4
18 10/06/2007 19:21 [protected] 295 10
19 11/06/2007 13:53 [protected] 915 31
20 12/06/2007 12:22 [protected] 467 16
21 12/06/2007 12:29 [protected] 425 15
22 12/06/2007 17:22 [protected] 1161 39
23 13/06/2007 14:9 [protected] 517 18
24 14/06/2007 14:12 [protected] 957 32
25 15/06/2007 15:15 [protected] 195 7
26 17/06/2007 22:28 [protected] 724 25
27 17/06/2007 22:41 [protected] 692 24
28 19/06/2007 16:11 [protected] 794 27
29 19/06/2007 19:43 [protected] 1103 37
30 20/06/2007 12:18 [protected] 146 5
31 20/06/2007 17:7 [protected] 693 24
32 20/06/2007 17:34 [protected] 1621 55

[protected][protected][protected][protected]





Warm Regards

Sanjay Garg

[protected]@tafe.co.in (+91 [protected])



----- Original Message -----

From: Sanjay Garg

To: [protected]@sancharnet.in

Cc: [protected]@bsnl.co.in

Sent: Thursday, June 21, 2007 12:53 PM

Subject: Almost double billing for my telephone



To,

Circle: Chennai Telecom District SSA:Chennai Telephones

Name of PG Officer
Address
Email
Phone
Fax

Smt. Rajam Achutja Asst. General Manager (PG)
% Chief General Manager, Chennai Telephones, No.78, Puasawakkam High Road Chennai-600010.
[protected]@sancharnet.in
[protected]
[protected]






Dear Madam,



I have a BSNL land line with following details :-



Telephone No : 26711939 Consumer No : [protected]



I just got my May bill and checked the details of STD calls.



As per my plan "One India" BSNL should charge me one rupee per minute of STD but they have charged me almost double the amount by making pulse rate of 30 second and I am billed @rupee one per 30 seconds.



I do not know from how long they are doing like this as earlier I was not getting STD details from BSNL.



I tryed talking to BSNL helpline number 1500 and they asked me to talk to Mr. R Mugam Accounts Officer at phone number 26618130 but this number is not reachable.



Again I told the problem to BSNL helpline number 1500 then they have given me another number i.e. 26618030 of Senior Accounts Officer, but this number is keep on ringing and no body respond on the line.



While I asked for e-mail id of Accounts Officer / Senior Account Officer of BSNL, no body able to help me on their helpline number (1500).



In these circumstances I request your intervention.



following are the details of my last std calls to prove the mistake at BSNL end

******************************************************************************
Bharat Sanchar Nigam Limited
Chennai
******************************************************************************




Telephone No : 26711939 Consumer No : [protected]




[protected][protected][protected][protected]
Sl. No. Date Time Called Tel. No. Duration(Sec) Charged Calls
[protected][protected][protected][protected]
1 30/04/2007 17:47 [protected] 3145 105
2 01/05/2007 16:47 [protected] 2469 83
3 02/05/2007 16:40 [protected] 1277 43
4 02/05/2007 16:42 [protected] 53 2
5 02/05/2007 16:58 [protected] 694 24
6 03/05/2007 12:19 [protected] 150 6
7 03/05/2007 17:41 [protected] 205 7
8 03/05/2007 18:36 [protected] 1470 50
9 07/05/2007 14:14 [protected] 63 3
10 07/05/2007 16:20 [protected] 4392 147
11 08/05/2007 16:39 [protected] 3057 102
12 09/05/2007 15:42 [protected] 470 16
13 10/05/2007 15:20 [protected] 1649 55
14 10/05/2007 15:46 [protected] 1575 53
15 10/05/2007 16:5 [protected] 652 22
16 10/05/2007 17:46 [protected] 190 7
17 10/05/2007 18:14 [protected] 466 16
18 11/05/2007 10:49 [protected] 193 7
19 11/05/2007 13:3 [protected] 62 3
20 11/05/2007 22:25 [protected] 150 6
21 11/05/2007 23:30 [protected] 1076 36
22 12/05/2007 6:12 [protected] 78 3
23 12/05/2007 15:29 [protected] 2399 80
24 13/05/2007 15:31 [protected] 286 10
25 13/05/2007 20:47 [protected] 348 12
26 13/05/2007 21:30 [protected] 93 4
27 13/05/2007 22:22 [protected] 1317 44
28 14/05/2007 13:18 [protected] 664 23
29 15/05/2007 12:10 [protected] 381 13
30 15/05/2007 12:34 [protected] 1026 35
31 15/05/2007 12:39 [protected] 137 5
32 15/05/2007 13:17 [protected] 133 5
33 15/05/2007 13:36 [protected] 438 15
34 15/05/2007 13:38 [protected] 124 5
35 15/05/2007 17:13 [protected] 666 23
36 15/05/2007 23:29 [protected] 273 10
37 16/05/2007 10:13 [protected] 201 7
38 16/05/2007 10:19 [protected] 330 12
39 16/05/2007 13:7 [protected] 113 4
40 16/05/2007 21:7 [protected] 381 13
41 16/05/2007 21:17 [protected] 598 20
42 17/05/2007 14:45 [protected] 2195 74
43 18/05/2007 10:36 [protected] 854 29
44 18/05/2007 15:49 [protected] 1293 44
45 18/05/2007 16:7 [protected] 1010 34
46 19/05/2007 18:4 [protected] 437 15
47 20/05/2007 17:33 [protected] 570 20
48 21/05/2007 9:59 [protected] 126 5
49 21/05/2007 14:42 [protected] 1368 46
50 21/05/2007 15:11 [protected] 1780 60
51 21/05/2007 17:42 [protected] 855 29
52 21/05/2007 17:58 [protected] 438 15
53 21/05/2007 18:0 [protected] 32 2
54 21/05/2007 18:42 [protected] 287 10
55 22/05/2007 19:36 [protected] 1209 41
56 23/05/2007 16:0 [protected] 403 14
57 24/05/2007 15:46 [protected] 358 12
58 24/05/2007 16:56 [protected] 4198 140
59 24/05/2007 17:3 [protected] 215 8
60 24/05/2007 17:5 [protected] 72 3
61 26/05/2007 17:43 [protected] 882 30
62 26/05/2007 18:2 [protected] 293 10
63 26/05/2007 18:33 [protected] 427 15
64 27/05/2007 8:57 [protected] 315 11
65 27/05/2007 9:6 [protected] 563 19
66 27/05/2007 14:39 [protected] 247 9
67 28/05/2007 9:12 [protected] 208 7
68 28/05/2007 15:29 [protected] 1390 47
69 29/05/2007 15:43 [protected] 1140 39
70 29/05/2007 16:33 [protected] 1321 45
71 29/05/2007 22:33 [protected] 424 15
72 30/05/2007 14:31 [protected] 667 23
73 31/05/2007 7:59 [protected] 28 1
74 31/05/2007 9:50 [protected] 256 9
75 31/05/2007 14:16 [protected] 424 15
[protected][protected][protected][protected]

As I already paid all the bills as on today, and no body able to get me a satisfactory answer. I request you to please get me required justice on the able issue





Warm Regards

Sanjay Garg

[protected]@tafe.co.in (+91 [protected])



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[protected][protected][protected][protected]

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The information containted and transmitted by this EMAIL is proprietary to TAFE
and is intended for use only by the individual or entity to which it is addressed, and
may contain information that is privileged, confidential or exempt from disclosure
under applicable law.If this is a forwarded message, the content of this E-MAIL may
not have been sent with the authority of the Company. If you are not the intended
recipient, an agent of the intended recipient or a person responsible for delivering
the information to the named recepient, you are notified that any use, distribution
transmission, printing, copying or dissemination of this information in any way or in
any manner is strictly prohibited.If you have received this communication in error,
please delete this mail.


The information containted and transmitted by this EMAIL is proprietary to TAFE
and is intended for use only by the individual or entity to which it is addressed, and
may contain information that is privileged, confidential or exempt from disclosure
under applicable law.If this is a forwarded message, the content of this E-MAIL may
not have been sent with the authority of the Company. If you are not the intended
recipient, an agent of the intended recipient or a person responsible for delivering
the information to the named recepient, you are notified that any use, distribution
transmission, printing, copying or dissemination of this information in any way or in
any manner is strictly prohibited.If you have received this communication in error,
please delete this mail.







--
Regards
Sanjay Garg