[Resolved]  BSNL — Dead Landline

sir/madam,
I recently took a new land line connection from BSNL having no-2337650.But within few days after activation ,the phone has gone dead.
I complained about it through bsnl customer care .Though they provided me a docket number-[protected] dt.[protected] but till date the phone is dead.I had even talked about the matter to THE NODAL OFFICER AT DIBRUGARH but of no use.And to add to my astonishment , yesterday I received an SMS from Bsnl that my complaint regarding the above mentioned docket number is closed.
After that i tried to complain the mater to the APPELLATE AUTHORITY,GUWAHATI AT NUMBER 1094 but no one received my call.

SIR,THIS IS NOT THE FIRST TIME I AM FACING THIS TYPE OF PROBLEM.WHAT SURPRISES ME IS THAT "ALL THE CUSTOMER CARE CENTERS,NUMBERS OF VARIOUS NODAL OFFICERS, APPELLATE AUTHORITY ARE SIMPLY FOR DISPLAY AND HAVE NOTHING TO DO IN REALITY."

I DO THINK I HAVE DONE A VERY BIG MISTAKE BY TAKING A NEW LAND LINE CONNECTION FROM BSNL.

Sir,
My name is Akshay From Ajmer,
My BSNL Land Line phone no is[protected] is dead since a week. after so many complain still today it is dead. I'm a student and I need internet too, I can't be able to fill examination forms because of broadband is also not working facing so much problem.
Sir, if you are not able to solve my dead phone complaint so please immediate disconnect my telephone and make a bill with waiver. Than I will be take another service provider.
Thanks
with regards
Akshay Arya