BSNL Excel Prepaid — Deduction for Unknown Service Not Activated By My Side | |||
Dear Sir, Today i.e, on 23-Nov-2010 BSNL Prepaid Excel Mobile No. +91 - [protected] deduct my balance Rs 5 for some service. Without my consent or any sms or information. When at 6.30 P.M. i checked my balance before making a call i found Rs 5 deducted from my account. i was shocked and call the customer care. They replied me BSNL Masti Pack is activated on your number. I told them it can't be activated from my side for which i am very sure and I never heard what is the Pack. Then he told me keep on hold i am getting the information and told me We cannot refund your money, we can only deactivate the pack. I don't get any complain no or any reply from customer care executive as I told them it is not activated from my side. I told them to lodge my complain and forward it to their tech team. But they don't lodge my complain. Sir I am 100 % sure that this service is not activated from my side. There is some technical mistake from BSNL Side. Please consider my problem and do the needful and refund my balance. Amit Dutta Was this information helpful? | |||
 4 Comments | |||
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BSNL — service not activated
BSNL is giving EXL Power scheme to reduce call rate on any two BSNL no (First Landline and second BSNL Moblie). I was told that the call rate will be 20 paise now ( previously 10 paise ) I kept messaging to activate and each time it said --- this service or F&F is not valid for your scheme.My Anant sim or prepaid no. is -- [protected]
I am not able to activate this offer. either this is fake.
I am not sure how BSNL customer service are working.. but they keep their customers on hold for atleast half an hour and they disconnect.
thanks a lot for this bullsh!#t service.
Sir,
I had the same problem. I called customer care and found out the way of cancellation.
first SMS--> CAN MASTI to 56505.
then u will get a msg to confirm the same.
To confirm, again SMS--> CAN MASTI YES to 56505.
u wont get the balance refund but the service will be unsubscribed.
again, i am from Odisha circle, dont know if there is any different procedure for your circle.
Hope this helps,
Thanx.
I had the same problem. I called customer care and found out the way of cancellation.
first SMS--> CAN MASTI to 56505.
then u will get a msg to confirm the same.
To confirm, again SMS--> CAN MASTI YES to 56505.
u wont get the balance refund but the service will be unsubscribed.
again, i am from Odisha circle, dont know if there is any different procedure for your circle.
Hope this helps,
Thanx.
Would BSNL take strong action against that 52906 Who the hell is that
I am a Christian what am I to do with GITA Quotes they are going on deducting
Please restrain them & others in the future else have to approach the Consumer Court
Thanks
Monindra
I am a Christian what am I to do with GITA Quotes they are going on deducting
Please restrain them & others in the future else have to approach the Consumer Court
Thanks
Monindra
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BSNL — don't activate Excel
Respected Sir,I have registered for excelP on 09/03/2009 but till date i could not get the facility of excelP. I have got their confirmatioin on the same date at 08:42 PM. Several contact with customer care i am not avail the facility till date.
Please do the needful.
Thanking you,
Samit Sengupta