[Resolved] BSNL GSM Mobile Services — Network Issues

S

sagarushi88

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh

I'm user of cellone mobile services from past five years, from past one and half year I have been facing problems like error in network, out of coverage area, call drop in standstill position and movement all type of problems.

This problem is not only at my location but when I'm in and around my locality, this is result of too many signal towers installed in our location which causes difficulty for handset to catch signal, though the signal indicates as full we can neither call or get balance info and most of the time my handset will be searching for the signal.

Please look into the issue I have raised several complaints at the customer care center but they offend and say it as my handset problem. How many handsets will be in problem I have changed four handsets.

This problem is only in our locality and works fine in rest of the locations like office and other parts of city...

For your reference:
Address: Allwyn colony phase 2 & 1, jagadgirigutta and bhagyanager colony.
Will receive signal from AirForceColony but we have a tower installed in allwyn colony which is near 600mts away from our house.

We kindly ask for solution to this problem.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

R

rabiroy_mba06

from AGARTALA, Tripura

Respected Seniours, This is to bring your attention to the fact thati have recently changed my network from Vodafone To BSNL due to network issues prevailling in Vodafone in nearby side of border area.However, thinking about better network service and superior features, that induce me to adopt network change decision, which is now proving as pathetic and painful experience.From last two months the issues are addressed below :
1.Network Failure every time in my home location
2.Sudden call drop within a minute
3.Two bills has been generated and paid by me but not received even a single hard copy of the bills.
Pls resolve this on urgent basis for next level escallations'
rgds
Rabi Roy
[protected]

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R

rabiroy_mba06

from AGARTALA, Tripura

Respected Seniours, This is to bring your attention to the fact thati have recently changed my network from Vodafone To BSNL due to network issues prevailling in Vodafone in nearby side of border area.However, thinking about better network service and superior features, that induce me to adopt network change decision, which is now proving as pathetic and painful experience.From last two months the issues are addressed below :
1.Network Failure every time in my home location
2.Sudden call drop within a minute
3.Two bills has been generated and paid by me but not received even a single hard copy of the bills.
Pls resolve this on urgent basis for next level escallations'

Exact HOME location where the issues prevail are as under

Feature of the problem:Sudden call drop with a minute & network failure continuously while trying to call anone from my Inside home location.
Already register a complaint thru customer care, but issues not taken care of and also not verified.2bills has been genarated and also paid online before due date but still not even a single hard copy of bill reached to my home location, very much pathetic & painful experience with leading service provider BSNL

C/O Late Rakesh Ch Roy
rabi Shankar Roy
Vill:Gajaria, p.O.:S>D.Mission
Agartala Tripura West Camper Bazar
Pin:799003
Near Sipard & netaji yuva shakti club

rgds
Rabi Roy
[protected]

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