[Resolved]  BSNL internet — overcharge of phone bill due to error

Address: Goa

I just thought i would share the difficulty I had regarding an error in my phone bill. The entire incident was tiresome and further complicated by an uncooperative commercial officer. My experience could possibly help someone who is in a similar situation. Well here goes...

I had applied for a change of internet plan from a limited to unlimited plan (which cost about 750 rs). However at the end of the month, the bill amounted to 50000+ rs.
When I went over to the commercial officer he asked that my letter be presented so he could ensure that I hadnt made an error (I had neglected to take a xerox copy of the letter for myself). The peon brought over the letter and I could see that I hadnt made an error. In fact, the commercial officer had struck out my request and made a correction which resulted in my being given a LIMITED plan. To his credit, he didn't dispute that he made the change (he had signed for the change). He did however insist that I pay the full amount (50000+ rs.)
This was the start of endles trips to his office, pleading with him to reconsider. Wanting to not antagonize him, I remained deferential throughout and kept pointing out that I did nothing wrong.
I considered Consumer court but it was overly cumbersome (multiple visits to the court which my job wouldnt have permitted).

Finally, a helpful official from the Accounts department came to my rescue.
On his behest I filed an official complaint letter and submitted it to the C.O (this time I took a copy) and to the accounts dept. When a matter is under complaint BSNL cannot make an automatic deduction from your bank account. Neither can they stop the internet service.
I stopped my visits and calls to the CO. After 2 weeks he began calling me back and offering rebate schemes. I held firm and refused to pay anything more than the original amount (rs. 750).

After 2 months the matter was sorted out. He apologized to me. I paid the amount that was due and the issue was finally closed.

FYI, I have heard from friends of mine that had mistakenly ordered the wrong plan and then were charged for excess usage. In their case they had to pay the full amount (in one case rs. 1,50,000).
My matter was resolved quickly only because the error was on the part of the CO.
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Aug 14, 2020
Complaint marked as Resolved 
 
24 Comments

Comments

BSNL — Internet usage

Not able to check usage of my broadband account
R/s
my self deepak sharma using a landline service of bsnl phone no [protected] {in name of smt Kanta RAni }is nt good .the service provided by bsnl is totally incomplete .the landlines have aimost have disconnection problem almost everymonth for abt 5 or 6 days in per month .Also the service of braodband is completely not easy to understand.In month of february, bsnl employees put the extra bill wich was later been corrected by us . and now in month of july they are putting extra usage which is completely mystery for us to understand. i dont knw that for checking my mail even for only 2 mins, i get consumed 105 mb o[censored]sage .its quite shocking service provided by bsnl and this service is totally nt acceptable now bcoz other companies also competeting in market.I m hoping that extra usgae shown must be corrected so that we ignore to pay the haigh bills wich we are nt responsible 4 it.kindly make it clear n make the error clear so that we use bsnl service wid liitle faith
my internet is not working since last 15 days.. i had complaint abt it thrice but there is no reply...
I, am braj from farukhabad .my all servise is barad in my no.([protected]).so please solve this problam quik
thanks.
i also cannot see my internet bill i do strongly agrea with him

BSNL — about internet

i have applied for broadband connection on april but there was no responce from company[BSNL] i have payed 500rs at the bsnl office about 12 members are applied and payed money about 600 each member u have take action at address; dist;nizamabad, man;nandipet, vill;donkeshwar. pleace take it seriously and give broadband connection to us. thanking you, fr villagers donkeshwar.
I Have not found my uses details . When i open uses detail and choose nov.unbilled uses detail then Iam not found any uses details please help me. please...
I Have not found my uses details . When i open uses detail and choose nov.unbilled uses detail then Iam not found any uses details please help me. please...

BSNL internet — non working

internet not working. perhaps the port has to be changed from the end of service provider. complaint made on 19 feb 2009 through number 62477.

BSNL internet — internet

Dear sir
I like to know how much time i used my net data

BSNL internet — about internet connection

my internet connection disconnect many times in a hour. i checked all the connections and also contacted with telephone exchange but problem was still occuring... now what i have to do...?
??????????

BSNL internet — unable to open web pages

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BSNL internet — internet not connecting

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cool attitude

BSNL — Internet Payment

I am a BSNL land phone subscriber AT Adra, Purulia. I want to pay my BSNL land phone bill and boradband bill through internet. As of now there is no such facility for West Bengal circle. I want this service to be available for West Bengal circle as well.

BSNL — Please make my call charges back to its original as it is in plan

Sir,
My name is Gourab Sen, My mobile no. is [protected]. It is Kolkata 99 plan. But after recharging with Rs 249 on last Friday i.e on 5/3/2010, I have faced a serious problem. According to this plan call charge of calling a local BSNL Mobile is 5 paise, But after recharging on 5/3/2010 call charge become 20 paise. I have made a complain on 5/3/2010 about this problem and my complain no. is 5206896 but I did not get any kind of remedial measure from BSNL. So I have made another complain on 8/3/2010 and the complain no. is 5213817. But unfortunately still now i.e after 100 hours of my problem I did not get any kind of remedial measure from BSNL.


Gourab Sen

Chinsurah, West Bengal - 712102
Ph No. [protected]
please..., deactivata chat service . my phone no. [protected]
Dear Sir

My Telephone No[protected] Consumer No [protected], bearing do.no 15/42 mekala doddi, kadapa district.

I am using internet for last 10months. My plan is HOMEBB.

My basic prblm is when ever i used to download some thing the download itself break in the middle and i cant able to download properly. Even a small file take lots of time to download.My request to the authorities is to plz check my connection once and resolve my small problem as early as possible... Thanking u sir

waiting for u quick response ...

BSNL internet — bsnl internet

already i will pay the bill but does not work internet conection
cant open internet usage account
I am trying to open internet usage account for the past 3 days...

It is coming as "PLEASE CONECTION ERROR"...

Please help me to solve this problem...

Thank You...
BSNL blocks certain websites which suck a huge bandwidth like http://listen.grooveshark.com/
I have tata photon and reliance data cards for two of my laptop and i dont have any such problem with those two connections. This problem exists only with BSNL.

Thanks,
Richard
[protected]@gmail.com

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