[Resolved]  BSNL J&K — Denial of MNP ( Mobile number portability) by BSNL J&K

Address:

Srinagar, Jammu and Kashmir

BSNL complaint Dear Sir/Madam I am here to bring in your notice a serious issue concerning BSNL subscribers of J&K state . In a brazen violation of MNP regulations made by TRAI in 2009, JK BSNL is openly denying change of service provider to its customers. The helpline no. 1900 remains all the time in a default mode and doesn’t answer to any of the calls. Moreover SMS sent via postpaid numbers to 1900 fails all the time without generating any UPC code. With this issue once I went to the main Customer care centre/office of BSNL at Lal Chowk Srinagar, I was surprised to hear from the working staff of BSNL that Porting Out of BSNL network is not allowed by the officials of State BSNL as they donot want to loose their customers to other service providers though they hardly care about the standards of the quality of service and the regulations made by TRAI. Once I went to discuss this matter with the Senior Engineers of BSNL in the same office building, I was asked to put a written application for MNP which i submitted on 19.10.2013. The same suggestion was given to scores of other customers who had come with the same greivance. However the officers were still sceptical about the further processing of MNP applications as almost all of them were getting turned down by the Senior Authorities (like DGM/GM) of BSNL. In the large public interest I request you to take serious note of this matter and issue strict directions to the concerned department in this regard. I hope to get my UPC code and change of service provider at the earliest. Thanking You Yours Sincerely Dr. Muddassir Nisar Srinagar, JK Cell no: [protected] ( Postpaid No.. requiring Porting Out )