BSNL Land line Phone — Excess Billing

Subject: Complaint for excess/ wrong billing against the telephone No. 2527157;

I am to inform you that the above telephone number at our home is in the name of my wife Dr Mrs Rizuana Sultana Ahmed and as we both have Cell phones, we use the Land-line number only for Dataone Internet Connection.

The usage under the Dataone Internet Connection always remains within the 1 GB limit.
The Land Line Phone is dynamically locked to prevent any out going call and hence unauthorized use of the landline phone is not be possible. Further, I understand that with fully automatic electronic switches, excess metering should not possible.

Despite this we recently received a call from someone who had stated that telephone calls are being made to his cell phone from our landline number. My hunch, some one has unauthorizedly connected to some public call booth or to PCO or to another house.

The bill dated 05 July 2009 [7/5/2009] was for Rs.1193/- and the bill for dated 05 August 2009 [8/5/2009] is for Rs. 2221/-. The bill dated 05 July 2009 for Rs.1193/- has already been paid by us and I, on behalf of my wife has submitted an application immediately thereafter for correction of the same, which has not yielded any result.

Surprisingly, the bill dated 9/5/09 is for Rs. 544/- and it includes 95 Net chargeable Calls. How is that possible if the phone is dynamically locked. So the call details for bill dtd 9/5/2009 may also be furnished.
I therefore request that the matter may be looked into at an early date and resolve our grievance. We may also be furnished the full call details of the bills for July and August/ 2009.

The cost for the bill details if any may be included in the next bill for the phone
Considering the above, we lodged complaint for the excess/ wrong billing, but there is no response.
Yours Sincerely,
Dr Mrs Rizuana Sultana Ahmed
Mustaqur Rahman,
Guwahati-781007 (Assam)