[Resolved]  BSNL land line udupi patla exchange — land line 2549228 not working

dear sir,
this is regarding our telephone landline2549228(udupi district patla exchange), this phone is not working since 15 days, we have complained so many times regarding this on phone to all the officers including DIVISIONAL ENGINNER, every one of them are pointing each other, but absolutely no response.
i never expected this way of service from BSNL, we where thinking that they are providing good service, but now absolutely no service.the phone is in my fathers name ANANDA SHETTY HIREBETTU POST UDUPI DISTRICT 576107.
we are waiting for 2 more days if it doent work, we are decided to file a case against this in consumer court, this is high time to bear this dept.everymonth bsnl is taking rent regularly, so why should we pay rent when there is no service and connection.