BSNL Landline — error in connection

Address:

Bangalore, Karnataka

I am living in RNS shanthi niwas , i am forced to use BSNL connection if i want intercom within the apartment.
My land line number 23743223, is dead since last one and a half month.
I have been complaining, but there is no response.
My complaint number [protected] , was registered on the 6th june.And was attended to on the 28th of june.
There after my land line was in working condition for 3 days . But my internet was still not working.
after 3 days my phone is dead again , and now the bsnl automatic complaint registering machine is not registering my complaint.
it says the complaint is being processed.
We have a BSNL guy coming in our apartment says he will only attend to my complaint if it is registered.

I don't know what to do

santosh lakhani