BSNL Landline — Landline dead since 21.09.2012

Address:

South 24 Parganas, West Bengal

Complaint No [protected] dtd.24.09.2012.
My BSNL telephone no.[protected] is out of order since 21.09.2012.After filing compaint to the concerned dept. no adequate action has been taken so far and rather after repeated telephonic conversions with the responsive authority officers from my side it seems that the authority is just bounding me to surrender this telephone no.
Sir,during the preparation of the Bill the rental charge of the period from 21.09.12 to 30.09.12 should be exempted.