BSNL Landline — Landline phone dead past 2 weeks

Address:Erode, Tamil Nadu

My landline number is dead past 2 weeks despite my complaints to local(Elumattur) exchange several times. please respond. I'm paying bill in vain.
And the below mentioned link is not working for online complaint registration.

http://portal.bsnl.in/bsnlcca/GeneralComplaint.aspx

Telephone No : 2333967
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Dear Sir,

My Landline[protected], is not working for past 3 months. Please rectify the landline phone.

Address:
M.B.Subramanyam,
"Bala Murugan Illam"
Old No. 2, New No.4, First Main Road,
Gangai Nagar, Kallikuppam, Ambattur,
Chennai - 600 053, Tamil Nadu
Cell No. [protected] / [protected]

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