[Resolved]  BSNL Landline phone — Harassment by BSNL Officials and non-coperation to subscribers of Kalyan Telecom Dist., Ulhasnagar-5

My land line no. is[protected] and since 1997 when BSNL commissioned "FETEX" exchange started at Shanti Chambers, Mahatma Gandhi Road, Ulhasnagar-421005, the Kalyan Telecom Dist., PGM, GM, DE, AM, Accounts Officer have taken oath and are just harrassing to subscriber o[censored]lhasnagar-421004 & 421005 till date by way of sending arrears bills or some or other querries and keep the land line phones dead or saying one or other rubbish reasons and I am also a "victim" of their "high handedness" and also I attainded a "Telephone Adalat" on 31.05.2001 and the decision is not implemnted by the High Profile the then Principal General Manager, Mr. Virender Kumar who draws heavy packet/a of payment & perks till date continuesly every month without fail his Basik Pay, DA, .HR, Convience Charge and all.BENIFITS PROVIDED BY THE GOVT. OF INDIA (BSNL).

Really it IS SHAME SHAME SHAME SHAME SHAME FOR THIS PERSON OCCUPYING A RESPONSIBLE HIGH PROFILE CHAIR & SITTING IN A/C OFFICESS AND ENJOYING ALL BENIFITS FROM THE GOVT. OF INDIA, MINISTRY OF TELECOMMUNICATIONS, NEW DELHI, whereas we poor subscribers of India's prestigeous installation BHARAT SANCHAR NIGAM LIMITED are suffering from their high handedness and rude behaviour/s and they don't have conscience towards the services they have to provide to poor subscribers who pay hafty sums for the services recieved with this officers mercy.

As I have paid the CUURENT BILL FOR Rs. 627/- OF MY LAND LINE MENTION ABOVE ON 16.03.2009 AT ABOUT 12.30 PM IN THEIR OFFICE BY CASH AT ULHASNAGAR 421004 AT SECTION 25 AND TILL DATE i.e. ON 19.03.2009 MY LAND LINE IS ONE WAY WORKING IN THE MODE OIF INCOMING CALL AND WHEN I COMPLAINED ON 17.03.09 ON HELPLINE NO 1500 THE CALLL CENTRE EMPLOYEE WAS RUDE AND NON-COOPERATIVE .1)Ms. SUJATA AT 3.30 PM WHEREAS 2) Ms. VIDYA AT 3.45 PM WHO WAS USELESS LADY NOT LISTINING ANYTHINS AND HANGED THE PHONE FROM HER END AND AFTER THAT ON 3 ATTEMPT ONE Mr. PRAVIN CO-OPERATED AND GAVE ME COMPLAIN FOR I TOLD MY LAND LINE IS ONE WAY AND I HAVE PAID BILL ON 16.3.09 BEARING NO. 287490 AT 1600 HRS AND SORRY TO SAY AND REGRETTED THAT NO SOLUTION OF COMPLAIN CAME AND STILL MY PHONE IS IN SAME POSITION AND IN 1 WAY OF INCOMING GOING ON.

AS JUST TODAY AT 14.35 Hrs. I CALLLED ON TELEPHONE NO. 2570000 TO THE AREA MANAGER OFFICE OF NTE, BSNL, ULHASNAGAR AND HE HIMSELF Mr. KHEMKAR RECEIVED PHONE BUT GIVING REASON THAT I MUST CALL SOME TIME LATTER AND ENQUIRE AND DEAR THIS IS EFFICIENCY OF THIS RESPONSIBLE PERSON WHICH IS NOT UNDERSTOON, AND AS AE HAS INSTRUCTED I CALLED AT 1500Hrs AND THE LADY Ms. MAYA PICKED THE PHONE AND TOLD HER MY COMPLAIN TOGETHER THAT I CALLED EARLER Mr. KHEMKAR PICKED THE PHONE AT THAT TIME AND LADY GOT ANNOYED THAT HOW Mr. KHEMKAR TOOK THE RECEIVED AND WAS UNBELIEVABLE WHEN I TOLD THAT HE TOLD HE IS AE AND I BELIEVED THIS AND U JUST SEE MY COMPLAIN FOR I AM TELLING U AND DEAR I AM SHOCKED THE ATTITUDE OF AE OFFICE, THE DE OFFICE IS NO PICKING THE TELEPHONE NO.2545999 PROVIDED THE BY BSNL TO THEM FREE OF CHARGES TO ATTAIN THE SUBSCRIBERS SINCE LAST 17.3.09 I AM TRYING TO COMPLAIN THEM.

REALLY REALLY SORRY, SORRY & FEELING SHAME SHAME SHAME SHAME SHAME FOR THE SERVICES PROVIDED BY THE PRESTEGIOUS "BSNL" TO THE INDIAN NATIONAL.

HOPE SOME SOLUTION WILL BE DONE AND EXPECTING MY LANDLINE TO BE WORKED FULLY FOR THE SERVICE CHARGES PAID UP WE SUBSCRIBERS AND INCLUDING MYSELF.

REGARDS,

GOBIND D. GWALANI,
TELEPHONE NO.[protected]