[Resolved]  BSNL Landline phone — Excess Bill

land line phone — exess billing bill date-07.07.09

our telepohone locked for all out going calls.even then we recieved local call bill of 377 calls.
So, please check the matter and rectify the same.

land line phone — Excess Billing

Against my application for shifting of my landline no. 2331385, the services were discontinued from 15.10.2010 and again my land line no. 2680631 was installed at my residence on 28.02.2011. In between I had lots of follow up with your SDE Mr. B. C. Patel and Mr. Prajapati for early restoration of services of my land line phone and requested them to ensure that the bill shall not be raised for that period in which they were not able to shift my landline connection to new address. But it is the matter of deep regret that even my several requests the phone was shifted after waiting of 4 & ½ months and the height of your department is the bill was promptly raised as the phone line was restored for the period in which services were not given to me and the same is recorded in your system. It seems that this is purely manmade mistake for the reasons best known to them.
However, I had paid the bills under assurance that excess billing will be adjusted. From April onwards I am approaching to your different sections and submitted application two times but my all efforts went in vein. Every times I was told that there are two exchange involve in this case. As a customer, I could not understood that what happened if the two exchange are involved. This is my last attempt to approach you as a nodal officer to settle my dues failing which I shall be compelled to discontinue the services of Single Largest Govt. Telecom Company of such a great reputation and will not pay any more bill pending till the earlier excess billing settlement.