[Resolved] BSNL Lifetime Prepaid Connection — Plan Conversion from Lifetime to General Prepaid is not done

[Resolved] BSNL Lifetime Prepaid Connection — Plan Conversion from Lifetime to General Prepaid is not done

S Samarjit Majumder from Mumbai, Maharashtra

Sir, I am, Samarjit Majumder, residing in Kolkata. I have a BSNL Lifetime prepaid connection. I wanted to convert it into general prepaid due to heavy call charges in Lifetime connection. I called BSNL Customer Care to know all the details and needs of plan conversion. They informed that a simple sms will do the same immediately after sending it. So, i sent the sms on 21st May'08. Unfortunately till today(1st jul'08) my plan hs not been converted. I send 2 more similar sms on 22nd May'08. But all were of no use. I called customer care many times. Everytime they request me to wait for sometime but ultimately no result comes out. I raised a complain for this on 28th May'08. Customer care people told me that within 24 hour my problen will be solved. But that too passed 3 days and my connection is still not converted. Everytime i call customer care people, they tell me various problems like server down, network failure, request under process etc etc. Can you please help me out in this matter because I am unable to call anyone due to high call charge of lifetime connection.Please help me. rgds, Samarjit Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Krishna veni s.

from Hyderabad, Telangana

life time prepaid — LOCAL CHARGES TOO HIGH

MY PHONE NO. IS [protected] ( LIFE TIME PREPAID) . MY LOCAL CALL CHARGES ARE VERY HIGH i.e. Rs.3 PER MIN WHEN SPOKE TO CUSTOMER CARE EXECUTIVE HE INFORMED THAT IN MY PLAN 5 PAISE / SECOND, IT IS NOT ACCEPTABLE, 50 P. OR Rs.1 PER MIN. FOR LOCAL CALLS ARE OK. LIKE ANY OTHER NETWORK .

PLEASE LOOK IN TO THE MATTER, WE ARE OLD CUSTOMERS AND NEW CUSTOMERS ARE ENJOYING 50 P / MIN.

CHANGE OUR TARIFF TO THE PREVAILING THE LOCAL CHARGES IMMEDIEATLY AND DO THE NEEDFUL.

CONFIRM BY SMS / CALL .

HAPPY CHOWDARY ([protected])

saurabh

from Chennai, Tamil Nadu

i am also facing same problem

RAJESH KUMAR

from Hyderabad, Telangana

life time prepaid — ABOUT YOUR SERVICE

DEAR SIR
MY NO IS [protected]
I AM FROM BHOPAL
YOUR CUSTOMER CARE SERVICE IS VERY POOR.
SPECIALLY INDORE(MADHYA PRADESH), THEIE CUSTOMER EXECUTIVE ARE NOT FRIENDLY.
THEIR BEHAVE IS VERY POOR.
MY COMPLAIN IS ABOUT ACTIVATION OF SIM IS NOT COMPLETED IN 36 HOUR.
I REQUEST TO YOU PLZ MAINTAIN YOUR COMPANY REPUTATION AND CONSUMER SATISFACTION
I WAIT YOUR RESPONSE ON MY ACTIVATION OF MY NUMBER.
THANK YOU

nivedita

from Sikar, Rajasthan

Plan Conversion from Lifetime to General Prepaid is not done.
kindly do it for me
mobile no. :[protected]

sachin p. jadhao

from Noida, Uttar Pradesh

plz help me

aditya Vishwakarma

dear bsnl officer,
plsease conform to me that why are you close 50/-Rs Validity Voucher which use in lifetime prepaid sim . and replace to 221/-Rs. voucher .this voucher rate is very high. its a cheating to custmers . and please tale me that why are use bsnl lifetime sim. always bsnl for low price and best servise. so please please do any proper decision for me and other lifetime sim users.
i kindly request to you please talk to me on [protected]
this no. validity end in augest last. so please do action .

Aditya

sachin15.1977

from Varanasi, Uttar Pradesh

BSNL — lifetime tariff

my mobile no [protected] mai pahlay se life time tarrif tha , lekin BSNL nay apne aap hi khatam kar diya mushe dwara tarrief lena pada

gbasu1

from Kolkata, West Bengal

BSNL does not care customers. I had problem with my general connection. BSNL metering do not follow the normal clock. They always deduct at least 1P more on each call. Once they deducted Rs.30/-. I did not know what the reason was. I called up Customer Care but they could not tell me the reason. In one and half month I complained three times. Every time they gave me fresh complaint no. Finally I threatened them to switch over to other service provider. But, they did not bother. Finally, when balance amount became NIL. I applied for MNP. After that BSNL called me up and asked me for the reason. I told caller that they neither informed me the reason for deducting Rs.30/- nor refund the amount after three complaints. On hearing that caller asked me whether I will be with BSNL if the amount was returned. I replied that I have already spent Rs.19/- for MNP and do not want to remain with BSNL for NO CARE for customers.