BSNL — Money Collected for STV for a debarred Number

Hi I was unaware that my validity got expired on[protected] So I got an STV Recharge worth 59.00 done on my account on http://portal.bsnl.in/portal/aspxfiles/default.aspx on[protected] This, supposedly is BSNL's official site for recharges. Now, if my account got expired, without even checking the validity of the number, the portal collected 59 from me, and then says, the account is debarred. I called the customer care only to know that, because my account was debarred, the recharges done after that would all be invalid. The amount will not be refunded. How ???? How can they do this ? They wanted me to recharge with only 34 INR to extend my validity. That's fine. But where are you hiding those 59 Rupees ? Its unfortunate that Telecom operators, sometimes do not know how hard it is to earn money. This is not expected from BSNL, atleast