BSNL — My land line not working properly

Address:

Khordha, Odisha

Sir,
I Am a consumer bearing land line number[protected] would like to request you that my land line is not working properly.
There is ringing sound from other out going call to us but my phone is not ringing at the same time.
Pliz take action at your earliest.

with worm regards,
Jitendra kumar ray.
plot no-1480
IRC village,nayapalli,BBSR-15