[Resolved]  BSNL — BROADBAND BILLING ISSUE

Address:

Nadia, West Bengal

RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE) OF SHIRSENDU SARKAR STATED BY
AOTR/KSH/SSA/WBTC BSNL IN THE TAILING MAIL BUT NOTHING HAPPEN SINCE LAST 3
MONTHS.
>
>
> Respected Sir,
>
> I am utterly shocked & disappointed to face the negligence & indifferent
attitude of concerned BSNL circle level officials in spite of the matter even
brought into the notice of CGM WBTC BSNL & also forwarded by him to concerned
dept.
>
> I do not wish to disclose much but since Dec 2010 due to mistake done by
BSNL billing dept. I have been suffering and quite a few mails & sms has been
sent to them but the grievance still in exists very much. As an evidence of my
statement please be kind enough to go through AOTR KSH/SSA/WBTC BSNL mail trail
where he also reflected the similar statement that in spite of three successive
months it brought into the notice by him to DATA Center or Higher Officials of
Data Center nothing happened till date. He also urged to resolve the long
pending grievance & moreover he mentioned it as CGM CASE.
>
> Henceforth, my earnest request in deep sense to note the issue with high
priority & take corrective measures against the concerned authority.
>
> With kind regards,
>
> Shirsendu Sarkar ([protected])
> NEW GOPALPUR PO-PRITINAGAR,
> PAYRADANGA, DIST-NADIA, WEST BENGAL 741247
> Billing Account Number : [protected]
> Unique ID /Customer ID: [protected]
>
>
>
>[protected] Forwarded message[protected]
> From: <[protected]@bsnl.co.in>
> Date: Tue, May 10, 2011 at 10:31 PM
> Subject: RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE) OF SHIRSENDU SARKAR
> To: [protected]@gmail.com, [protected]@bsnl.co.in, caoitwb.[protected]@gmail.com,
[protected]@gmail.com, [protected]@bsnl.co.in
> Cc: [protected]@bsnl.co.in, [protected]@yahoo.co.in, [protected]@yahoo.co.in,
[protected]@yahoo.co.in
>
>
> Sir,
>
> Detail regarding of SHIRSENDU SARKAR are as below,
>
> RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE)
>
> CUSTOMER ID-[protected],ACCOUNT
NEMBER=[protected],PHONE-NO=[protected],SUBS_NAME=SHIRSENDU SARKAR
>
> THARE IS TWO BB-PLAN AT CRM
>
> 1) HOME UNLIMITED 750 PLUS COMBO MONTHLY (ACTUAL)
> 2) FIXED ANNUAL Unlimited 900 PLUS(WRONG)
>
> PLEASE RECTIFY THE BB-PLAN HOME UNLIMITED 750 PLUS COMBO MONTHLY FOR PROPER
BILLING
> Detail of action taken from SSA/Circle for settlement of the above mentioned
case
>
> 1. 1st SM ticket raised on 09/03/11 at 14:17:43 Hrs Vise SM Ticket No.
SD43566 after issue of 1st
> CDR bill of the subscriber and report on feed back of SM Ticket received from
DC Kolkata are as below
>
> ServiceCenter Operator: B[protected]
> SCenter_cc: MANASCHANDA
>
> Interaction Ticket SD43566 is in Status Resolved.
>
>
> Interaction ID: SD43566
> Interaction Status: Resolved
>
> Resolution: ITPC billing 16/3/11
>
> Only one BB Plan attached in the system : BB - Home
> Unlimited 750
> PLUS-Combo.
>
> Regarding the resolve status as above it was also confirmed with DC before
issue of 2nd bill
>
> 2. SD Ticket was also raised from IT Cell WBTC and taken up with DC
Kolkata for proper rectification after issue of 2nd CDR bill of the subscriber
but actual correction was not taken place
>
> 3. Again SM Ticket was raised on 02/05/11 at 14:55:28 Hrs SM Ticket No.
SD50513 before issue of 3rd CDR Bill with intimation to DE/DC Kolkata and
report of feed back of SM Ticket received from DC Kolkata are as below
>
> ServiceCenter Operator: B[protected]
> SCenter_cc: MANASCHANDA
>
> Interaction Ticket SD50513 is in Status Resolved.
>
> Interaction ID: SD50513
> Interaction Status: Resolved
>
> Resolution: CRM: FIXED ANNUAL Unlimited 900 PLUS: it is a component,
> now its value
> changed to HOME UNLIMITED 750 PLUS COMBO,
> There is nothing to wrong with this.
>
> The subscriber had mail several times to all concern including GM/KSH SSA,
DGM(F) WBTC and also to DGM(F) DC for rectification of the case, it was
personally taken with DGM(F) DC with all detail before issue of 3rd bill and
was on contact with DC daily even several times in a day for settlement of the
above, but the problem has not solved at the 3rd bill also.
> So kindly necessary if any action may please be taken from all end for
settlement of the above.
>
> With regards.
>
> --
> MANAS CHANDA
> AO TR/KSK SSA
> W.B. TEL. CIRCLE