BSNL — non-attending of the complaint

Address:

Bangalore, Karnataka

Sir,
I have bsnl landline in my apartment[protected] at G-7, block D, inland everglade apartment, dasarahalli main road, hebbal - kempapura, bangalore. I have lodged a complaint through '198' regarding noisy phone. i can not hear properly the voice of the caller as lot of noise are received through the said line. I used to check the status of the said complaint through same 198 service. for about 4-5 days i was able to hear 'my complaint is under process'. after that i have to register my complaint again. this process is being repeated till date. so far no body from the concerned telephone exchange has come to the apartment to enquire about the complaint. two days back, i have visited the telephone exchange near coffee board layout and met an officer attending to it. he has informed me that to atttend a complaint, we need not come to your house. when i told him to check my complaint, he immediately made a call to the said telephone number, and informed me that there is not much noise. then i told him, if you sent one officer to my home and receive a call, he will come to know about the complaint. but even till date, no body has attended to my complaint. I am only doing re-registration of my complaint. I request the responsible officer to look into the complaint immediately.

yours faithfully,
sd/-
p.a.mohammed shariff