[Resolved]  BSNL — Not getting required speed in 900 ULD PLAN

Address:

Kota, Rajasthan

I got bsnl broadband combo 900 ULD Plan on 26th September, 2012. This plan is supposed to provide 4 mbps speed upto 8gb and beyond this 512 kbps but as the connection started I got only upto 200 kbps which is roughly like a 2 mbps plan and after several complaints they solved this problem after 10 days. Till then I've used 7 gb of data. I could download only 1 gb of data at 4 mbps (450-500 kbps).
But I'm experiencing this problem again now. From 1st November,2012 I'm supposed to get 8gb at the speed of 4 mbps but not getting even 200 kbps,sometimes below 100.
Customer care guys don't seems to know anything about the broadband. They have only one solution to all the problems,"format your computer,sir". It seems a bunch of a**holes have been appointed.
If anyone have experienced this problem and have any solution for this please let me know. Thanks in advance.