BSNL — Poor Customer Care Service

no customer care service is availlable at bsnl kalyan, kindly take some serious action against broad band department due to poorest service!!!!!!!!!!!!1

I frequently happen to victim of BSNL's poor customer care service.My broadband connection frequently gets interrupted due to various technical reasons.It takes 5 to 10 minutes to be resolved if complaints are attended as soon as it is received,but they takes minimum 3 to 10 days to solve it.Recently there were damage of cables due to digging out by nagarpalika.I complained on 22198(compalin registration),then I personally went to office to complain concerning authority but my complain fell on deaf ears,I again complained to Godhra,but the same result I received,then I complained to Ahmedabad office till 3 consecutive days,and then only the problem was solved after 10 days i.e. on 04/06/11.They sent some technician and the problem was solved within 2 hours,which could have been done on first day,but the authority was not interested.This is the proof of very poor service by Bsnl.I want it to be improved.