[Resolved]  BSNL Prepaid — balance cutting for unknown reason

Address:

Uttar Pradesh

Dear Sir,
I,ve recharged my mobile with 550 full talk time and balance came but after approx. one hour it was cut down by company and the message for cutting was " DUE TO WRONG RECHARGE YOUR BALANCE IS CUT DOWN". it was quiet late so next day morning i call my retailer. He launched a complaint and customer care says it should be refunded within 7 hours. but it doesn't came then i called customer care they said it was refunded in 24 hours but still no refund then my retailer goes to BSNL office in Hardoi (UP) where i live they said you launch an application it should be refunded its a company fault and now today they saying it will not be refunded although a company man can only cut down balance from any mobile but company will not return it. I wanted to is this your policy to cut down balance for unknown reasons and don't ever refund it what's my fault in it.
I request you to please consider this matter as its the matter of your company's reputation also. I'll be waiting for your reply.
thanks
Asha Sahai
Mob. [protected]