BSNL - Prepaid Connection Top Up — Failed top up amount done through internet not refunded

I topped up through internet the prepaid connection of bsnl for rs.55/- on 23/12/2010. As it did not take effect i lodged complaint to bsnl. They replied as under
Dear customer,

Sir, if the amount is deducted from your bank account and not topedup, the amount will be credited back to your account within 10 working days.

Regards,
Portal-admin

As despite lapse of 15 days i did not get the amount back, i have again lodged complaint as under:
Thanks for your reply. However, despite lapse of more than 15 days the amount has not yet been credtited back to my account. Pl. Look into the matter and immediately remit the amount.
Txn no. Txt[protected]
Amount rs.55/-
Date debited to my account 23/12/2010
Pl. Do the needful.

Despite that i have not received the money back. Pl do the needful.
R b iyer

I topped up the prepaid connection on 23/12/10 through internet. The top up was not done and i was assured by bsnl that within 10 days the amount will be credited back to my account.
Despite lapse of more than 20 days still i have not got the refund in my account of the failed topup amount of rs.55/-. Top up made by me on 23/12/2010. Txn no.
Txt[protected]
Tel.No.[protected]
Pl. Do the needful urgently.

I topped up my prepaid connection of bsnl on line for rs.55/- opn 23/12/2010. Top up failed and the bsnl informed that it will be credited back within 10 days. Despite lapse of 20 days i have not got the amount back credited to my account. Even my repeated reminders are not evoking any response from bsnl. Pl. Arrange to get the amount credited back to my account with compensation.