BSNL prepaid customer — unwanted service provided from customer service

Address:

Jalpaiguri, West Bengal

Dear Sir,
After complain to customer service on 25/03/2011, I did not get my money back Rs50/- so far. This was deducted from a/c balance without my knowledge in two month i.e. 25/03/2011 and 24/03/2011 respectively. Firstly I saw one message from service reply when I put on my mobile on 25/03/2011. The message was "your last call cost is Rs.25/- for activation for WORD BSNL POWER. Your a/c balance is ... And got a sms from 51234025 that "WORD BSNL POWER Alerts is active.Rs.25 per month.Dial *456*89#, if you wish to dct @"
Immediately I called customer care and got a case no C25WB354807 dated 25/03/2011.
I said without my concern how you deducted Rs.25/- from my a/c. It should be credited as early as possible. I didn't activate any service. Customer service forwarded the above case no.

After few days i.e on 23/04/2011 again I call customer care for the above case and ask when I will get my Rs.25/- but they said it is already noted but we can’t say when it can solve.
The very next day again I got same message from service reply after putting my mobil on
24/04/2011 "your last call cost is Rs.25/- for activation for WORD BSNL POWER. you’re a/c balance is ...” And another same sms came from 51234025 that "WORD BSNL POWER Alerts is active.Rs.25 per month.Dial *456*89#, if you wish to dct @" . So I was surprised from BSNL Service.

Same day I call customer care that yesterday I complain and today again you deducted another Rs.25/- for the same why?

I told them if you can not solve I have to complain Consumer Forum and discontinue my family’s all BSNL numbers.

On 27/04/2011 I call customer care and ask about my cases. When I will get my money back? They didn’t reply. If you can’t solve now, next month again same amount will debit. Again I received another case no D27WB517295.

If BSNL Service provider can not solve immediately, day to day they will receive lots of complains ultimately they will lose their customer. Instead of one create lots.

So I request kindly look into this matter & solve immediately.


Santosh kumar Paul,
Mobile no [protected].
Shibram Sarani,Lake Town
Bhaktinagar.
Jalpaiguri. 734007