[Resolved]  BSNL Prepaid — Unfair Trade Practice

Address:

Kannur, Kerala

This is one complaint on which BSNL Officials sleeping for past one mont. They are making me constrained to file complaint before consumer forrum for a dispute of less than Rs.500/-. Its cause may be the unholy nexus between officers and franchisee owners of BSNL to loot the customer.
I do hereby bring the following facts in to your consideration seeking immediate action and to file dispute before honorable Consumer Dispute Redressal Forum on its non compliance.
I am a customer of Celone since its launching time. [protected] is one of my connections taken as Jodi connection of [protected] and used by my staff at Office. As the BSNL has changed the tariff structure of Jodi connection, it becomes uneconomic and due to this I converted the same as prepaid connection. I have already filled a complaint due to the unwanted delay caused from the part of its conversion that has made heavy loss to me.
After conversion to pre paid plan, I have opted magic plan and selected the same by paying Rs.300/- to one of your agent or sub agent carrying on the business Dill CDs, Kalliasseri. That deal was in between your agent and my staff both of them are known to each other for past several years. Two days after the plan selection, my staff approached the same agent for top up talk time of Rs.100/-. The agent loaded the connection with top up talk time of Rs.55/- and a plan change voucher of Rs.45 to opt second billing plan without knowledge and consent of me or my staff. When she noticed that the top up talk time loaded was for Rs.55/- she contacted the agent and then only he explained that he charged plan change voucher of Rs.45 and for second billing and he added that, it may not affect the Magic plan valid for one month, opted three days back from his shop. But after this, the magic plan became de-opted. This has created loss to me.
It is the duty of BSNL to provide proper training to its agents and sub agents. BSNL is bound to prevent unfair trade practices of its agents by all means. If it is caused due to failure of proper training, BSNL is bound to compensate the loss sustained by its customer due to it. If it is purposefully done by the agent or sub agent, the agency through which this unfair trade practice is executed must be terminated to protect the reputation of BSNL.
Therefore I do hereby request the General Manager, BSNL, Kannur to conduct a detailed investigation on this complaint, activate the magic plan on my connection that was de-opted through an unlawful act of your agent, allot top up talk time for Rs.100 in spite of Rs.55 charged earlier irrespective to my demand and to take legal action against the agent if the incident was purposefully done by him to gain un due profit by miss selling BSNL product.