[Resolved]  BSNL Prepaid Mobile — i made a topup transaction but balance is not added to my mobile

Dear sir/madam,

On[protected], I made a top-up transaction of Rs110 to my mobile through on line( www.ap.bsnl.co.in) . the amount of Rs 110 from my bank account was deducted but balance to my mobile is not added. i complained to the customer care, but they are not responding properly and they are keeping me on hold for hours. i have all the details about my transaction. i don't know whom to approach further.

My transaction ID is : TXT[protected]
Recipt.No : [protected]
Complaint number : AP[protected] & AP[protected]

Regards,
Pavankumar.N