[Resolved]  BSNL — subject: the inactivity of your plan and the access telephone bil

Address:

Gujarat

i m a sensible citizen of ahmedabad. I m using bsnl networks for landline services. we are prefering your services from more than 10 years. there is no problem from your side but from last one year we are suffering from the accecibility of our telephone bill... we were living at vasana itself where there is a plan of " lo karlo baat". our oldert land line no was 26606765.we have shifted at paldi last year. the probem is only that the plan of " lo kar lo baat" is active by your accounts and by your side. but still we dont have any benifits over it and our bill is charged as per like that there is no plan activated on it. So bassically we required the benifits of the plan . according to our bill it shows that the plan is activated but in amount due to there is no benifit of plan n thats why we are paying more ammount.. We only required that the plan "lo kar lo baat" to be activated.Due to your company's misunderstanding we are paying the more ammount than the actual price. we have complained for that many times. my father who is 75 years old; has also gone to your office located at vasana for 5 times as well.. they are also accepting that there is a fault by the companey 's side but still no actions is to be performed by your side.
we also have complained on 12th june 2013 about this only problem and they accepted that the plan is going on but there is no benifits we received by it. we are suffering from this only problem till 1 year n no action is performed by your side.as a customer of your company we want justice over it.it is not at all good for you n your company that your customers have to complain for so many time over a singe problem and your company is dull enough to solve the problem. the acesss amount which we are paying from 1 year ; we want its reward. we have complained many times over it n there is no action performed by your side .so we want the access amount back which we are paying from 1 year as well . and we also want this plan to b activated. i am providing you the necesary details about our currnt account .
Mehta Amichand Manilal
acount no :[protected]
customer id:[protected]
lend line no : 26650165
we also gave a written complain on 12th june 2013 at your office located at vasana itself and they also accept that there it is company's fault but still no action is performed over it. please kindly have the actions over it within the 7 days or els we will go to the consumer cort and you are also informed that whatever the expences we have to put over it; you are the only who have to pay us that also.so kindly have a look at this problm and solve it within a week. It is the only that we have paid for the plan and we are not receiving the advantages of it.So kindly solve our probem or els we will go to the consumer cort.