BSNL SURAT — BAD CUSTOMER CARE EXPERIENCE

Address:

Surat, Gujarat

Sir,

Grievance Registered; Docket Number Is : GUJ/CO/2012/4747


i have got problem with customer care executive of BSNL SURAT. i want to see my full bill details online, when i do log in in bsnl.co.in i got message, "call our customer care executive on 1500". when i called them, one woman picked up the call and she gave me amount of my bill but when i asked her for full details of my bill. she don't know about that.

i asked her to transfer call to another executive. she passed the call, but when new executive know my problem she says SERVER IS DOWN RIGHT NOW. (how it happen, when one exe. can see the bill and 2nd can't?) AFTER LITTLE CONVERSATION SHE CUT DOWN THE CALL.

AFTER THAT I CALLED THEM 5 TIMES IN 30 MINTS(TODAY 1 TO 1.30). EVERY SINGLE TIME NO BODY PICKED UP MY CALL.i can listen they were whispering with each other and cut down my call after 2 secs.

it shows like they just want to earn salary, don't want to improve their own knowledge and satisfy customer needs.

BSNL send me bill amount of 1817 Rs. and due date is 29 of this month. i want to see my full bill detail but when i go to bsnl office they always says SERVER IS DOWN.

I WANT TO DO SOMETHING ABOUT THIS, SO CAN YOU TELL ME WHAT I HAVE TO DO ?