[Resolved]  BSNL Thiruvalla — NO RESPONSE FAULT REPAIR

Address:

Pathanamthitta, Kerala

Sir

Reg: BSNL Land Line : 2685213

I am writing this from Ernakulam for my v Telephone at my Home at Punnavely( exchange) ,Dt Pathanamthitta not working from 27th Sept 2011.My 83 yr old Mother alone is staying in the house and the Fault is reported on 29th of Sept 2011 to the local exchange. A person from local exchange came on 30th and informed that tey could not locate the fault and it might be cable fault.
My mother with the help of neighbours calling the exchange on a daily basis and getting same answer every time.today I called to the local exchange and experienced the similar answer that it is a cable compliment.Today I have called to BSNL Thiruvella to No:[protected] and the officer attended promised to get it repaired with in 24 hrs
The Phone is not working for the last 14 days /after the compliments 12 days/the visit of the local official 11 days.In Our BSNL system,Do we really need such a long time to repair the BSNL rural lines in Kerala?. I understand all the exchanges under BSNT Thiruvella is equipped with most modern equipments and cable laid is of the best in the district. Any Technician can locate the fault with in 24 hrs.
The Media Reports says BSNL is going on Lose. No wonder, if this is the delay for fault repair, why not such a big public giant go on Lose.

Thomas Abraham
[protected]
I