[Resolved]  BSNL — Unwanted VAS activated automatically & amount debited for the same

Address:

Sundargarh, Odisha

Respected sir,


I'm feeling very sorry for wring this about BSNL, which is supposed to be the best prepaid mobile service provider in country,

My prepaid number is [protected], & was debited on 9th July this year with Rs. 15/- for cricket service, the service for which I never requested.
I got an SMS from 55888015 mentioned ''Rs. 15 charged. Thanx for using our cricket service & ur service has been renewed"


I made the complain for the same & I was given a Docket number as G09OR301395 on 9th july & they assured me to solve the problem within 2
days & promised me to refund the debited amount...


The problem remained unsolved & I got another SMS from 55888015 Again & Rs. 15/- was charged for chat messenger service on same day.

Again complaint was made & they told me to stay calm for 2 days & refuse to give me another Docket number same day...

Again, Rs.15/- was charged for chat messenger service on 20th july, & I got a new Docket number G20OR300917 on 20th july...


I stayed quite for next 8 days, as i didn't got any positive response form the customer care, I had a chat with the customer care representative later on our dealer helpline number 1507, I was told that service has been deactivated but the amount once deducted can't be refunded.


When I asked the reason to the customer care, they replied me that they can't do anything.

Does it mean that my money was wasted ?

Does it mean that customer care isn't reliable ?

Why the said service was activated on my number [protected], & who is responsible for my wasted money.

Even after 60 days, I'm still waiting for a response, though, I was given assurance that within 2 days my problem will be solved.

This is simply ridiculous, why I should be paying for what I didn't asked for ?

This is a request to you to look in to the matter & refund my Rs. 45/- that is being debited in a cheated manner.