BSNL (Up West) — Land Line Phone not working

Address:

Saharanpur, Uttar Pradesh

My Land-line telephone[protected] has problem since last several years, out of 30 days in a month it doesn't work for 15 days. I am tired of submitting complains to my nodal BSNL office but they do not address the problem. Either there is static in the background or no dial tone present. The area lineman told that the line from pole to the telephone needs to be replaced but it was not done. Every-time we complain we are assured that the problem will be fixed but nothing happens.