[Resolved]  BSNL — NON REFUND OF DEPOSIT AMOUNT EVEN AFTER 9 MONTHS

Address:

Warangal, Andhra Pradesh

I Mr. Brahmeswara rao working in State Bank of Hyderabad, a Old customer obtained connection at warangal(Andhra Pradesh) would like to bring to your kind notice regarding non-refund of deposit amount even after 9 months. I got connection of BSNL land line on 12/03/1999 against payment of Rs.3000/- deposit and my telephone No. is [protected]

I also got connection of Broad Bond service during October 2007 and at the time an additional
amount of Rs.500/- was collected as deposit. On account of my transfer to Hyderabad I surrendered
the connection on 26/10/2009 and and obtained the receipt. In my surrender application I have mentioned the
NEW ADDRESS AT HYDERABAD. Till Now I didn’t get any refund order. During this period I put all out efforts to know the status from the functionaries working at Warangal BSNL office. The numbers I contacted are as under:

No. [protected] D.E-- He always replies that he was not in the Office when I called
No. [protected] Nodal Officer - Advised to contact Other functionaries
No. [protected] A.O. He always replied that we will look into.
No. [protected]- CO. she also given her subordinate number and advised to contact them
No. 2427683 - they simply replied that the task belongs to refund section
No. [protected] - Mr. Shivaji He politely replied and advised that Your books are showing only Rs.500/- as my deposit.

I replied that I have paid deposit in the year1999 and I could not able to trace the deposit receipt. I produced the bill of June/July 1999 of which interest on the deposit was adjusted in that bill. He also advised to submit an Affidavit duly notarized having paid the deposit. I have submitted the Notarized affidavit during the month of April 2010.Till date I didn’t receive any refund amount. I am in frequent touch with Mr. Shivaji and he also replied that Refund Order sent to concerned section PHONE NO>[protected] vide refund order No.111263 and also Register No.R.R.21/152. When I contacted with the above phone i.e., by name Mr. Srinivas he replied that all the pending cheques were dispatched and also replied that nothing to do at that section. I understand that the new address given by me at the time of surrender was not recorded in your books so far.

Hence I request you to look into the matter settle my grievence immediately.
MY PRESENT ADDRESS IS: AND THE SAME WAS MENTIONED IN MY SURRENDER LETTER.
T. BRAHMESWARA RAO,
PLOT NO.19/2, IST FLOOR,
H.NO.12-2-717/1/19/2,
SAPTAGIRINAGAR COLONY,
RETHIBOWLI
HYDERABAD-