[Resolved]  BSNL — wrongful deduction of balance

Address: Nampally Station Rd, Karimabad Cooperative Society, Abids, Hyderabad, AP, India, Karnal, Haryana
Website: bsnl.co.in

Bsnl started value added services on its own accord without being subscribed by me.when i called customer service they assured me that they have put on a request to stop these services. they deducted balance from my phone despite the fact that i had not subscribed for those services.when asked for refund they refused.
After that on 28th june,2013 i again received message that Rs. 20 were being deducted from my account for another service which i had not subscribed to. I called customer care & again appraised them of the situation.i received a message from BSNL that my complaint has been booked and its no. was G09HR302954. I was again assured that a request has been put for stopping these services.
On 9th July, 2013 i again received message that more amount was deducted for another multiple services i didnt subscribe. I again called customer care and told them what has happened.They again feined that they have booked my complaint and its docket no. is G09HR301427. between the customer care representatives repeatedly refuse to let me talk to any of their superiors.
And now again today that is 30 th july i received an sms saying more money was deducted from my account of those services of which i had complained & were supposedly stopped by BSNL. And when i called them, they as usual registered my complaint but did nothing. these people were rude to me and repeatedly refuse to refund me the money.When i asked to talk to their supervisor they refused.
I am an unemployed girl. Each paisa is extremely valuable to me. This doesnt only giving me hard time monetary but also mentally as its increasing my burden o[censored]nemployment.
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Aug 14, 2020
Complaint marked as Resolved 
 
10 Comments

Comments

BSNL — Regarding deduct balance

I have BSNL Pre-paid mobile connection No. [protected]. On date 20-8-09 rs. 25 deducted with any reason. I have also contact customer care but he has not given any satisfactory reply in this regard. Please rectify my problem other wise I complaint in consumer court.

BSNL — deduction of money against sms is much more

Dear sir,
I getting your service from BSNL for long time but now what happens it get interrupted many time & [protected] one of my BSNL mobile no i have registered my complaint against this No. that the BSNL Co. deduct my 2Rs. 4Rs. any of like that for per SMS actually i have recharged with sms pack even they do like this absurdness i have register complaint against this the complaint No. is 3426497 Dated 13 November 2009 time 03.13pm at Pune customer care but instead of solve this they cut my service & my no get automatically close i can not call & received why are the big good BSNL Co. do that
I hope after all this you will be start my regular service with fulfillment of my loss
Thanks & best regard
Sanyamkumar Patil
Pen region

BSNL — Balance deducted by using message.

Dear Sir,
I am the consumer of BSNL bearing Mobile No-[protected].While I am charging my account, I find some of balance debited by BSNL by using unusual or unnecessary messages / calls.I was totally shocked while I checked my balance on dtd.13.10.2010 which was deduted by BSNL of Rs.30/ by sending message "Thanks for using chat messenger.Your service has been renewed for next 30 days.Send STOPDAT to unsubcribe".As per my veiw this totally looting of money by using such type of messages / calls.The BSNL always deducting the balance without knowledge of mine while charging my account.
Therefore I request you kindly take strong action against them by which they will submit my account statement for last 6 months for verification & credit to my account immediately which was deduted without my permission and further not to send such type o[censored]nusual messages/calls to me.
Thanks & regards.
Debadatta Satpathy
Maruti Complex, Bajrakabati Road,
Room No-206, Cuttack-753001 (Orissa)
E.Mail ID : [protected]@yahoo.com
Mob. No-[protected].

BSNL — deduction in balance

My phone balance is deduct Rs.50 , no reason is given.
No. is [protected]
I am trying for customer care but they not receiving the call

BSNL — money deducted from balance

I have not subscribed for bsnl cricket alerts service 5123430 but it has got automatically activated. Rs.30 has been cut frm my balance for the same. the customer service is very poor and is unavailable.Kindly refund the deducted money to my account. Mob no.-[protected]

BSNL — Deduction more amount

18-feb-2011 at night 9.34 talk with my friend that time my balance Rs. 97.92
but 19-fev-2011 morning my balance is 82.92 may i know which service activat
and don't want any service pl. remove and pl. give me my 15 Rs. balance

BSNL — deduction of balance

Dear Sir,
I had my mobile recharged on 5/03/2011 and got balance of Rs 200/- but it was deducted by Rs 100/- on 9/03/2011 by unknown reason. I have tried to contact the customer service but got no response. Please send my complaint to concerned authorities .Thanks
Mobile Number[protected]
e-mail address [protected]@yahoo.com

ANIL GUPTA

BSNL — DEDUCTION

NO RESPONSIBILITY TOWARDS CUSTOMER.
CALLED CUSTOMER CARE 12 TIMES.DISCONNECTED EVERY TIME FROM CC.

HOPELESS SERVICE PROVIDER.

CUTTING UNNECESSARY MONEY FROM PREPAID CARD

BSNL — deduct the balance

Respected Sir,
radio pack is automically activated and balance is deduct 2 times 25rs
total 50 rs is deducted by the bsnl co.
i want my balance back
mobile no:[protected]
the same thing happened to my daughter too. BSNL too has stared acting like private companies

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