[Resolved]  BSNL — BSNL's Billing & usage frauds

BSNL — can't see usage details after 30th july

I can't see my usage details from 31st july please give me a needful solution as quickly as possible

BSNL's Billing & usage frauds
I am using BSNL broadband since mar25th, 2008. I am using home 500c. According to this plan, the free calls for landline should be 175, no fixed monthly rental charges for landline and broadband is free between 2am - 8am.

1. I recieved the telephone bill of months of march and april. i was surprised to see that they have not changed free calls to 175 and fixed monthly rental charge was still 180 for the month of april. when i enquired about this in may they said it was a mistake, we will deduct this in next month bill. Its oct now, but they have done NOTHING.

2. I recieved broadband bill of Rs.4500 for the month of july. Now Plz have a look at my broadband usage record (NIB report) for the month of july by downloading here ->
http://rapidshare.com/files/[protected]/20014619_23092008.xls.html (52KB)

* How many hours make a month??? 24 * 30 = 720, it shows 3577 hrs!!!
* They have promised 2-8 unlimited free net. have a look at the highlighted details. Doesn't make any sense, right?
* Also for few days it has started after 2.

I have lodged complaint about this on aug 22nd. Its oct now. Till now they are giving childish reasons but hvnt done anything.

I, M.PONNAMBALAVANAN, RESIDING AT 76, SUDALAIMADAN KOIL ST., TIRUNELVELI TOWN (PH.NO.2338413) HAVING BROAD BAND
CONNECTION UNDER THE SAME SCHEME HOME 500C PLAND FROM
FEBRUARY 08. NOW i RECEIVED BROAD BAND BILL FOR Rs. 5700/-
FOR OCT 2008. UP LOAD UNITS SHOW 3 TIMES MORE THAN DOWN
LOAD UNIT TOTAL MORE THAN 7000MBS DOWN LOAD 1500MBS
UP LOAD 5500MBS . I WAS SURPRISED AND LODGED COMPLAINT.
UP TO JULY i RECEVED BILL FOR MINIMUM CHARGE OFRs.562/- only . sudden increase by ten times. I am awaiting for reply to my
complaint letter dt.01/11/2008. I also attached dinamalar message under the head FRAUD IN BSNL BROAD BAND USAGE WITH MY COMPLAINT LETTER

Respected Sir

I am Tapan Dhar from brackpore (West Bengal) I am using Broadband connection from last 3 months. I am not able to see my usage details from last months. I lodge complaint for that reason but they are not fixing my problem. I am eagerly waiting for the action taken toward this.

Sir if this is the Broad Band Service No one will able to access it, It have a good speed, and except its Customer care problem it is looking fine to me. No customer care executive are not able to speak properly they have a vague concept about the Net Service.

I am eagerly wating to hear from.

Thanks with Regard
Tapan Dhar

i took bsnl broad band connection in 3rd april 09, with download limit upto 1gb pm with Rs 250, but hardly i have down loaded 1gb, when i call bsnl office after 1 month, because i did not recieve thier bill i surprised to know that my bill is Rs 8000+ for one month, during my usage i was not able to even see my usage details due to their problem, site not openning even i didnot got any information that my usage limit has crossed 1 gb, so what can i do now,
I wish that this case be looked into deeply and I may be suggested appropriate steps for the correction in the Bill.
Moreover with such silly statements from craps is causing great amount of loss to the entire nation in terms of monetary implication.
An early look up in this case shall be highly solicited.

i got bsnl broad band connection in 3rd april 09, with download limit upto 1gb pm with Rs 250, but hardly i have down loaded 1gb, when i call bsnl office after 1 month, because i did not recieve thier bill i surprised to know that my bill is Rs 8000+ for one month, during my usage i was not able to even see my usage details due to their problem, site not openning even i didnot got any information that my usage limit has crossed 1 gb, so what can i do now,
I wish that this case be looked into deeply and I may be suggested appropriate steps for the correction in the Bill.
Moreover with such silly statements from craps is causing great amount of loss to the entire nation in terms of monetary implication.
An early look up in this case shall be highly solicited.
can any body give good suggestion now i cant pay this amount what will be better for me now

shraban/[protected]

Hi, I have been using BSNL broadband sinnce March 09. I have home 500 plan and till Feb I got only the minimum amount as bill since my usage is minimum. My broadband connection went dead during April but I got a bill for Rs.3900 inspite of not able to connect to the net!! When I checked my usage, it showed around 7.5 gb download when actually I was not able access the internet!. It was evident that someone had managed to hack into my account and use my user id and password to connect. While the BSNL staff continously claim that the user id is bound to the telephone number and therefore nobody else can acccess my account, this claim has proved to be false in my case. Somebody did manage to use my account froma different number and I am being asked to pay for it. I have registered a complaint with BSNL and eventhough the connection has been restored, I have not been given the proper bill yet. I got a hug amount for May 2009 as well, eventhough my connection was restored around 20th of May.

Hi, I have the connection sine March 2008 and not 2009 as mentioned

home plan combo c — No Usage records

bbservice.bsnl.in is not working in my system and I cannot get the usage information. Please do the needful to get the usage details at the earliest.
Mohammed
My telephone no. is 2335680

Hi i have been using BSNL broad band since last month .The problem that i am facing is about the bill.The bill never reaches my home at time.Previuos month bill never reached on time and our landline and intenet was dissconnected.I went and paid the bill by collecting duplicate bill.Will u please kindly solve this problem.Because this month the time has come to pay the bill but the bill yet not reached at my home.I do not want my both line to be dissconnected.I wil wait for your quick response sir.My landline phone number is 23447982.

PLZ DO ANYTHING

Iam also cannot see my useage for long time

bsnl is good service

Hi i have been using BSNL broad band since last month .The problem that i am facing is about the bill.The bill never reaches my home at time.Previuos month bill never reached on time and our landline and intenet was dissconnected.I went and paid the bill by collecting duplicate bill.Will u please kindly solve this problem.Because this month the time has come to pay the bill but the bill yet not reached at my home.I do not want my both line to be dissconnected.I wil wait for your quick response sir.My landline phone number is [protected]

Dec 21.12.2010

No.ASTS /BSNL/Misc/11/11
To,

Customer Relations Officer
Chief Customer service Officer
BSNL Broadband Service
Malleshwaram
Bangalore: 560003


From,
D. Venugopal
G-02, palasha Apt
9th Cross, 4th Main,
Malleshwaram
Bangalore: 560003

Respected sir,

Sub: - Complaint on BSNL services, Billing, Customer Care and Broadband Services.

Brief History:

I’m unable to check my usage, bsnl have provided a website selfcare.sdc.bsnl.co.in but that broad band is not working from last 20 days and also I’ve registered in that complaint in Malleshwaram BSNL people didn't give any intimation.

Kindly note that I will be not doing the payment from 03rd Oct’10 till 23rd Oct 2010 as there is no usage for 20 days. And also from 30th Oct’10 till 7th Nov 2010.


And you will be billing me for from day one the date of BSNL Broadband Connection is disconnecting. Who is responsible to for the non-usage for 20 days?

I am having broadband connection under plan Home 500 C. Earlier I used to usage account at the click of the mouse with full details; but now after changing the web site to self-care nothing is working. It is not understood why the BSNL discontinued the previous system when the present system is not at all working and I am completely in the dark not knowing how much i downloaded or uploaded as mine is restricted usage of 1 GB per month. BSNL should revert to the old system o[censored]sage account immediately.

Broadband billing meter runs even without using the internet
Broadband on landline connection No:[protected] without using computer, I get a Billing alert of 17228 + MB usage. We have taken bsnl broadband connection 2 months ago. We are not satisfied with your services. Worst service that I have experienced. I can’t guess how much is remaining? its to much bad service provided by bsnl, n if there will b over usage then u will going to add extra charge for that, right, so what to do?


Applied for change of broad band plan. (BB Home Combo ULF 1000). Telephone number[protected] on 20.11.2010.With letter copy hand over to malleshwaram office.


Current Problems:

There are two things which have to be rectified again:

My interest earnings

BSNL's Billing & usage frauds

Local Shift was pending from 23 Oct 2010 from Yeshwanthpur Exchange to Malleshwaram Exchange. The after personally following up many many times by visiting the BSNL office at Yeshwanthpur.

Bill No. [protected] was raised 01.11.2010 for net amount of Rs. 45441/-. This was further revised when I had taken this up with the Customer Relations Officer and the Jr. Accounts Officer on the 19 Nov 2010. The revised amount is now Rs. 8648/-.

I hope that looking at the history you would understand the reasons for my dissatisfaction and frustration that I have been undergoing for over four and half years on having a connection in my name with telephone line at my residence. At least this time I need to tell everybody the reason due to which all this built up to an unsatisfied customer for BSNL. I still remember the numerous visits that I had made to the BSNL office for a solution and when I was asked to meet different people and even people were transferred in between the period and there was not end to my problem. Finally it was only on the interference of Customer Relations Officer &
AM (West) that I got the present connection. I also know that even when my connection was pending for technical feasibility, there were other connections that were given from the same post/area during the interim period.

It is a pity that experienced and qualified officers at BSNL is now not able to comprehend and look into the facts in my complaint which is now being formally raised the fourth time here.

Just restating from my previous latter:

I received broadband bill of Rs.11560.00 for the month of Nov 2010. Now Plz have a look at my broadband usage record (NIB report) for the month of Nov by downloading here ->
http://rapidshare.com/files/



Your early response is much appreciated.

Thank you all for your time and effort in providing an appropriate solution.

I had to visit a Malleshwaram & Yeshwanthpur times to the Exchange & beg the concerned Officers to correct my bills.

I am totally dissatisfied with BSNL service. I hope someone higher up will correct this state of affairs.

It is a request to look into this matter.

We have been BSNL Customer for a long time. During this period .We are paid all out standing bill as Oct 2010.

We look forward to hearing from you soon.

Thanking you kindly do the needful.



A copy of telephone bill is enclosed here with for your ready reference.

Thanking you



Yours sincerely


Ranganatha Rao ML


Encl: Copy of the Acknowledgement