Comments
I fully concur to the observations about extremely poor and shoddy service dished out by BSNL. I have been a victim myself and with on and off broadband connectivity for several months it stopped working completely about a month ago. After 3 weeks of wait few clueless folks (contract workers employed by BSNL) came to diagnose the problem with my broadband.
I was told that they would attend to my problem soon but yet to hear from them. I have burnt my fingers with their atrocious "Lightening fast 3G service" also and would sincerely advise anyone against using any BSNL services in future. Please do so if you have time and money to burn and patience of Lord Buddha to tackle the dumb and slow giant BSNL that works at typical babu's pace with absolutely no regard to the customer.
Poor service is common malaise in our country. After several iterations with several operators I have discovered that the operator I can trust to some extent is Airtel (not saying they are perfect but with the operator choices we have in India, they are at least bearable).
I was told that they would attend to my problem soon but yet to hear from them. I have burnt my fingers with their atrocious "Lightening fast 3G service" also and would sincerely advise anyone against using any BSNL services in future. Please do so if you have time and money to burn and patience of Lord Buddha to tackle the dumb and slow giant BSNL that works at typical babu's pace with absolutely no regard to the customer.
Poor service is common malaise in our country. After several iterations with several operators I have discovered that the operator I can trust to some extent is Airtel (not saying they are perfect but with the operator choices we have in India, they are at least bearable).
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL — Laxity of service
I am totally fed up with this service provider that claims itself to be one of nationwide repute. I own a BSNL Broadband connection with Home Plan 500 but not a single day did I receive a flawless service from them. Either there are connection problems (Error: 678, 691, 718 or otherwise) or certain webpages can't be opened (the most frequent ones being www.data.bsnl.in and http://bbservice.bsnl.in/ to check the usage) or there are discrepancies in billing amount (I myself having sufferred thrice on this ground). At times even some usage records are missing in the usage portal leading to underestimation of the monthly usage which you only get to know at the time of receiving the monthly bill. The list does not end here. Even their customer care services are equally praiseworthy. Hardly can you speak to a customer officer in times of need or lodge a complaint against faulty telephone or erring broadband connection. The message you get to hear repeatedly is: Please hold on. Almost the entire day will pass with you holding on but the response from the other side will not materialize on any account. This is the kind of service rendered by this leading service provider. Kudos to it!!!