[Resolved]  Caps Chimney — No replacement within warranty period

Address:

South 24 Parganas, West Bengal

We bought a Caps electrical chimney in Dec 2009 with a 1 year warranty but we found in April 2010 that it is not working properly and not sucking the fumes out of the kitchen. While we informed the sales agents and the company customer service they denied to reaplce the product and said that it was mentioned during the sale that it will not work properly without a outlet pipe. Our previous chimney was having a carbon filter and used work fine without an outlet. We were looking for a similar one but the Caps sales agents cheated us with this chimney costing approximately Rs. 8000/-.

I am urgently requesting a help from the consumer forum on this.

Thanks & regards
Partha Sengupta
[protected]@hotmail.com