[Resolved] Car By Maruti Suzuki — Manufacturing Defect in WagonR car | |
Address of Dealer : - Competent Automobiles Co. Ltd., 19 Shivaji Road, Delhi Phone :[protected], 25928330 Description of problem This is the first experience of my MARUTI car purchase as somebody says that "first impression is the last impression" but with maruti we have got the BAD impression I don’t know what to tell but in nutshell we have got waganR PHOBIA. I have purchased WaganR on 7th Dec 2008 after that I found some starting problem in the car on 9th December 2008, self starter enable to start the car (self start motor did not rotate and producing some sound called “tuck” every time I gave self). Then I called the sales person (Mr. DAS) of competent motors, Shivaji road Delhi from where we have purchased car they came and checked the car and asked us to take it to service centre but we argued and said them to take it by you, finally they agreed and tow the car for repair and repaired it. Problem described by service centre was ‘the self start burnt and we replaced it’ but I don’t kwon whether they really did this or just did some repair to sort this problem. Solution took two days and car repaired on 12th. After that I again encountered with the same problem on 16th December 2008 and again called the same person now they asked us to tow the car to the service centre. Now we were helpless and try to pull the car but failed. Then tried it with ‘dhakka’ and failed, after the three or four attempts, I tried it with self start it started now and we took it to the service centre they checked the car thoroughly and said it has some loose connection of battery and ground of starter. They repaired it and car starts working fine. We got our car repaired car on 20th December 2008. After that on 28th of December 2008 we were on long trip to Mathura from Delhi we parked our car outside the hotel and in the morning when we tried to start it chocked and not taking self “The same problem described early happened again this time also”. We confused and helpless and tried to start car moving it (Dhakka) it started after 3-4 attempt, once it started with force but now it start taking self fine as it was in normal condition. By seeing this I decide to complain into your office so that some is there to listen our problem and I called them Maruti helpline (Ph. [protected]) on 31st December 2008 (Complaint no is ‘[protected]’), after waiting 4-5 days there were NO reply, I decided to call again and I called them again on the same no. for asking about the complaint. They were answer less and said ‘we will forward the complaint again’ and forward the complaint again and asked me to call to regional office for the status of call and I did the same and called the regional office (Delhi regional office No.[protected]. I have got the reply from regional office that “we don’t listen complaint did to helpline no. [protected]. We only listen complaint which did to region office I got angry but calm down and again registered the complaint to the regional office on 9th January 2009 (Complaint no.[protected] and name of person attended the call Tanveet. On 31st December 2008 my first service is due and got done it by the same service centre Competent Motors so that no other person touch the car and Competent Motors got excuse for that. After 2 days on 11th January 2009 car again choked with the same problem and this time we called Maruti Road help lines service as we stuck between the way to rohini from Uttam Nagar (My residence). Service engineer took 1.15 hour to come and repaired the car by saying that ‘ relay connection are loose’ and suggested us to take the car to the service centre for the repair of car’s relay and next day we visited service centre and got tighten the Relays and came home. This time they did repaired outside the service centre and NO job card is opened for this, so there is no proof for this but surely Road help line people having this proof as they not down all the visits in there dairy. After this 24th January 2009 again got the same problem. I really frustrated with the most reliable Maruti Car. We don’t know what to do and what the exact problem then called Maruti helpline and got the car repaired. He did nothing except some general check and car start working fine as before. [I wrote a mail on 24th January to you regarding the car problem and narrated whole story (Copy of mail attached) in mail and till the date 29th January NO reply] I again confused and not able to diagnose a problem. He suggests us to take it to DD Motors Pera ghari but didn’t take car there as fighting for the solution is with competent motors. I took the car to competent motors and narrated the whole story again (which is they already know) and behaving like that they know nothing. I shouted ‘How many times this problem will occur and how much will you take’, for this he (Pradeep Sharma a ‘service manager’) answered ‘this problem will occur and we will repair it but don’t know how much time it will take’ whenever problem comes come to us will repair it, but I asked how many times the same problem will occur don’t you have any permanent solution for this as the car is NEW there should not be such a problem but he said come to us we will solve the problem. I don’t know how much time it will take. I have requested them for checking car thoroughly with the experienced service engineer and on 24th January they did general check up and on 27th they did some ‘FLYWHEEL’ repair (which should not be a problem in the new car). Again I encountered with the same problem on 1st February 2009. We again took the car to the service centre (competent Motors) on 2nd February 2009. I left the car for almost 2 weeks they thoroughly checked the car and replaced following as mentioned in Job sheet ( MOTOR ASSY Starting, Harness assy no. 5, Starting Motor(self) assy R&R, Ignition Switch assy R&R, Wiring no.5/Eng Wiring Harness R&R) On 15th I again encountered with the same problem and I talked to Mr. Menon (service Head in Competent Motors) regarding this and they again asked to took the vehicle next day I called regional office where I talked to Mr Shidarth and told the whole story and they also asked to took the vehicle to the competent motors but I didn’t thinks the problem solution lies in taking vehicle again and again to the service centre. I refused to took the vehicle as I had some urgent work. I manage to start the vehicle by ‘Dhakka’. Yesterday (2nd March) the problem again occur Now car is parked at my residence with the problem and I have talked to everybody but waiting and waiting. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
I agree that customer service of maruti these days is pathetic and even I am facing a lot of problem with my 4 months old ALTO LXI. no one listens to us at maruti and I think we should file a case against Maruti in consumer court.
Reply
I also agree with the complaint as i also find maruti people not give any customer service. i have swift dzire vxi and also want to file case against maruti but dontknow the hthe procedure. i am from ghaziabad.
25%
Complaints
6886
Pending
0
Resolved
1707
+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070