[Resolved]  Car Insurance, Bajaj Allianz — Complaint on renewal of policy : OF[protected]-00000101

Address:

Delhi

TO WHOMSOEVER IT MAY CONCERN

It was completly surprising to see a pathetic attitude your company of your stature (Bajaj,India and Allianz,Germany) has shown towards customer. There is no feedback and no transparency of information provided to customer.

Subject policy (OG[protected]-[protected], was expired on 28 - March 2010. As a initiative since i was not able to get the policy renewed online (Transaction ID 1528089), i have registered the complaint PRIOR THE EXPIRY DATE OF POLICY with your customer care[protected]Complaint ID).

Though assured from your side have not received any call from your end for renewal. After repeated followup yesterday (after almost 15 days) manage to contact your people to conduct survey today (as per your internal policy for renewal) prior renewal of policy.

Now suddenly i was informed that bajaj alliance has a apolicy that if there are more than 3 claims in year the policy cannot be reneawed. This is absolutely new piece of news and there was no information towards this prior today.

I HAVE BEEN SIMPLY INFORMED THAT POLICY CANNOT BE RENEWED AS PER SOME NEW INTERNAL GUIDELINES ISSUED DURING THE YEAR GIVEN ABOVE ON NO. OF CLAIMS. ON MY SEVERE PERSISTENCE NOW IT HAS BEEN HIGHLIGHTED THAT ONLY ON ONE CONDITION IT CAN BE RENEWED IF I AGREE TO PAY INR 19000 AS PREMIMUM. THIS IS ABSOLUTELY ABSURD AND BLACKMAIL AND CANNOT BE ACCEPTED. MY ORIGINAL COST OF PREMIUM WAS INR 16642 (INCLUDING ST)AND NOW POST ONE YEAR WITH DEPRICATED CAR AND CNG COST VALUE, IF I WANT TO RENEW, I HAVE TO PAY ADDITIONAL AMOUNT.

THIS IS COMPLETLY UNACCEPTABLE BEHAVIOUR AND I COMPLETLY INTEND TO ARGUE ON THIS ISSUE. THERE IS NO TRANSPARENCY OF INFORMATION TO CUSTOMER ABOUT YOUR GUIDELINES AND RULES. I WAS NOT INFORMED THAT IF 3 OR MORE CLAIM INVOLVE THAN POLICY CANNOT BE RENEWED AND NOW I WAS ASK TO PAY ADDITIONAL PREMIUM TO FURTHER CONTINUE WITH YOUR POLICY.

Request to address the issue urgently by re-instating the policy, at nominal amount which deem to be correct as per car and CNG depriciated value, than to further aggravate the concern.

Regards
Tarundeep Singh
[protected]