[Resolved]  Car Loan - Kotak Mahindra Prime — Great customer care- Kotak Mahindra prime

Address:

Andhra Pradesh

This is regarding Car Loan account no. CF501318 that I availed loan from Kotak Mahindra Prime Ltd. in the year 2008. Since then I have not received any a/c statement on my account. I have called customer care asked them about the correspondence of my loan account statement that which every bank follows( Infact, i have availed education loan from HDFC, personal loan from Axis and house loan from RBS and I get promptly my account statement frequently). Surprisingly they have informed me that I need to pay some amount to get my account statement. They have charged me huge interest compare to other banks and it was ridiculous to hear this kind of answer as a customer. Thank god I have neither any loan accounts nor salary account. I have to pay at least one managers salary every year to get the statements. Do you anyone knows how much cost it could be to provide a soft copy to customer!....Only Kotak Mahindra prime has to answer to this question in the world. Good service to customers! Hats off!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Banking is a business that attracts customer to deposit the amount or take the loan. If there is no trust then no business. I don’t know when they get to know the business.