Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 16%
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1131
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
30
19

Customer satisfaction rating
16%
Complaints
1131
Pending
496
Resolved
75
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank related photos (82)

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Kotak Mahindra Bank Customer Care related pictures (82)

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — Premature closure of term deposits and adjust to od account

 krishna.arja on Sep 27, 2016
A v krishna mohan
A n anuradha
A sravanthi
Ubmitted request letter for closure of five term deposits worth rs.23 lakhs and transfer the amount to our od account with an intention to close the od and utilise the remaining amount to clear our credit card debts.

Submitted letter on 17th sept. Till date not closed and there is no responce from the branch,

1st name is ex. Employee of ing who worked for 32 yers and took retirement. This is clear evidence that merger not taken placed properly...
Complaint comments  Read comments [2]Complaint category Banks

Kotak Mahindra Bank — Personal loan fault

 mukesh009 on Sep 27, 2016
Dear sir,
I had no loan get your bank in history, but according our cibil record your bank mention against me outstanding amount (Rs-92843) what is this? Please clarified me.
My name - mukesh kumar tyagi
Pan card-agmpt9231c
Date of birth - 10.08.1973
According cibil correct please-c16p732960
Thanks
Mukesh kumar tyagi
Cell-9910411379...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Complaint against your Credit Card Payment Reminder Agent

 Sheetal Maliye on Sep 24, 2016
I missed the credit card payment for the month of September 2016 and although, the payment has now been made through Billpay (NEFT) mode. Your collection agent keeps calling me and forcing me to hand him cash. I have already responded with a no and I am ready to offer him the Transaction Reference No. However, despite all this information he keeps insisting on arranging a cash/bearer cheque payment and has been visiting my office and home without my consent.
I agree the due date was missed, but note that I have a job that requires me to travel continuously, so I may not be in office or unreachable...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Unauthorized charges

 12rohit34 on Sep 24, 2016
I had taken a personal loan from Kotak Mahindra Bank in mid 2014, referring Loan Account No. – SPLN-59204428 with a loan amount of Rs. 5, 00, 000/-. I was paying my installments, till the time I received a calls from Kotak Mahindra Bank executives for increasing my loan amount to 6, 50, 000/-. Basically the same bank approached me for top up of my loan, after considering all the conditions I accepted the proposal. But what I was not told in the whole process was that the same bank is going to charge various kinds of Fees & charges for increasing the loan amount. I got upgraded loan with the loan...
Complaint comments  Read comments [1]Complaint category Loans

Kotak Mahindra Bank — Without approval diverting money to sweep- in deposit.

 anil goel 1955 on Sep 23, 2016
Respected Sir,

I have a Bank account in Kotak Mahindra bank. My CRN No is 7221072. The Bank is permanently keeping Rs.1.00 Lakhs in sweep in deposit account for a interest of 6% and not releasing the money though I need it. They say you can cancell the account.

Sir, The primary rule is that no body is authorize to touch others money. So, this sweep in FD by Kotak Bank may be viewed seriously and against banking rules, since it is putting customer to loss, if he makes FD for one year.
Kindly arranage to stop this practice of Bank.
A. K Goel, cell no 8712443462...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Cheque book

 Junaid munir on Sep 23, 2016
Hey..good evening,

This is Junaid Ahmed, I work in Andheri mumbai ..having salary account with kotak mahindra bank.

I m sending u dis email to al bcoz of I have suffered lot from kotak mahindra bank service.

Why I will tell u ?????

I have given request for cheque book on 18 august...today is 22 September, still I have not got my cheque book.

On 18th Sept I gave request for cheque book from kotak mahindra aplication, on 22 august I called kotak call center, to say that on my mailing address no body lives, so one of agent...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Regarding wrong neft beneficiary transfer amt.6000 complete no.1-5088919279

 trewq on Sep 22, 2016
Res/sir
Unfortunately i have neft of amt.6000 to wrong beneficiary of same name kindly suggest me how to recover, as money is still part of bank becoz the wrong benefi. Alreardy have in -8000 rs. (Minus)

Debit a/c : 631010031743 (Pradeep joshi)
:vikramsingh (Wrong beneficiary)
Beneficiary a/c:807010054427 (Inactive a/c0
Trans refer no.: 57141170...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — I am complaining about pay double charges of passport for same ARN

 revarama24410@gmail.com on Sep 22, 2016
I have submitted my application on date 16/09/2016.My passport application no.16-0011357150. First Charges Rs.1512.75 on date 16/09/2016 at 11:34pm by on-line debit card payment System & track payment status shows failed. Second charge Rs.1512.75 on date 17/09/2016 at 01:26 pm by on-line debit card payment system & track payment status shows success....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — My policy no. 00836875

 ishwarbhai1952 on Sep 22, 2016
I have taken the above policy in january 2012 under the plan component kotak flexi plan ii (regular) (uin107l023v02), when i was residing in thane west. Under ecs, my savings account is being debited every month, though i have neither received any policy nor i am getting any policy details like fund value. Since i have retired and shifted to ahmedabad, i find it difficult to pay the premium . How can i claim my due amount. Can i get the details of policy in my email id...Ishwarlakh@gmail.Com...
Complaint comments  Read comments Complaint category Insurance

Kotak Mahindra Bank — Kotak Mahindra Bank charging brutal amount as Late payment from me for credit card

 Gopala Pandian.P on Sep 22, 2016
Kotak Mahindra Bank do charge late payment amount for credit card as half of my bill amount. They are saying they will take the request for reversal. but the reversal amount will not reflected in your current generated bill amount.
The reversal amount will be reflected on future bill generation but not in currently generated bill payment. You have to pay the currently generated bill amount which having late payment bill amount.
I have asked customer support then what is the use of reversal, if does not do any further transaction in future then how will you give this reversal amount...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Noc of car loan

 K.c.rikhi on Sep 21, 2016
Pl provide No dues certificate of swift car no Dl 3cad 7780.agreement no.cf 3390422 dated 30.07.2006 for rs 3 lacks.though loan already fully repaid by me by 17 12 2007 but I did not get no dues certificate from you.please issue a letter/form to regional transport authority sheikh Sarai Ph 2 new Delhi to remove your name as financier on the registration certificate .the original papers written by you to the transport authority be given to me ....
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Loan Closure Letter for HF-19972729

 carameshgoyal on Sep 21, 2016
I am waiting for closure letter and list of documents martgaged against loan account no. HF-19972729.I have sent mail asking for closure letter on 29/8/16 and reply was received on 2/9/16 that my request has been registered vide id SR#1-5551957409 dated 2/9/16 clarifying that my request will be responded with in 10 working days, but I am still awaiting for closure letter and list of documents. It is cleary an unfair practice on behalf of Kotak Mahindra Bank....
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Account deactivated

 aditya10100 on Sep 24, 2016
3 weeks gone applied for new salary account but till now did'nt got it opened.
Every time i contact kotak team i hear different reasons.
Every executive who answers call say we will get back to u in 15-20 mins,
But no response till now.

Dont know why they ask customers for opening accounts if they are not able to provide service.

Aditya Ahluwalia.
8600155567.
A/C no - 9311958154.

WORST bank service ever faced ...WORST then govt banks.../......
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — No value of customer relationship. Never link with Kotak Mahindra Bank

 ShubhamBansal on Sep 20, 2016
Problems suffered after linking with Kotak Mahindra Bank:

It's been 11 months since linked with Kotak Mahindra Bank and faced following issues:

1. Change of mobile no. without our knowledge
2. Received 5 credit cards. We never requested for same.
3. Excess processing charges deducted on loans and not refunded up until now
4. Never requested for weekly balance alert and net banking pin regen & even on deactivation of service regularly receiving weekly balance alerts and also charges are deducting now also.
5. We have not received...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Irresponsible team.. Worst banking experiance in my life.

 vinesh mk on Sep 19, 2016
I am applied for opening a jifi account through online on Aug 09 2016.9th they called me and confirm the time when they want to come for documents.am told to come on 10th aug 2016 at 1.00Pm.but on 10th they are not came.am called to that representative, that time they told they forgot it and should come on 11.am transfered 10000Rs through online on 10th Aug and they collect the documents on 11th aug.he told within 7working days you will get the passbook and at, cards.after 10days am calld him.he told within 2 days you will get the passbook and card.

one week over 2 week over 3 week...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Incorrect due amount for statement for aug 2016 card - 4363901410402566

 vishu1910@gmail.com on Sep 17, 2016
Despite several complaints logded with the cards department, dual levy of amounts has not been reversed by the bank. It shows clear intent to fraud the customer and they should be penalized severely. Excerpts from the email are given below-
25/08/2016 - Kindly check the statement wrt EMI cancellation. Amount of Rs. 4443 and 4749 have already been paid off in the last cycle. still these are being shown as payable. do i have to pay for these amounts twice???charges wrt to these were levied in the previous statements and were duly paid also, so these will have to be reversed in this billing...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Return of amount

 Ramprakash Thadagoni on Sep 17, 2016
Sir this is ramprakash tjadagoni my account no is 325010166293 i am recharge tatasky dth through net banking 350 & 350 both time recharged that amount not credit to my tatasky Account that dated 07-09-2016 approch met time 05 pm to 05:30pm that amount not credit my bank amount i call to customer care 3 time they said 2 owrking days 4 working days i wating 10 days that amount not credit my Account please cheak my problam amount refund my Account MAIL ID ramprakashthadagoni@gmail.com mobile no 9502063153.

THANKING YOU SIR...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Worst Behavior - Reg

 senthilsvs on Sep 17, 2016
Hi,
I am annoyed by the service of the Kotak Mahindra Bank and specially unsatisfyied with the Phone call Service.

I have a credit card (4166441502395831) with the Kotak Mahindra Bank:

I have used the credit card and I did made the payment of Rs 7000 thro Cheque payment and it was dropped at ATM centre, Anna Nagar, Chennai on 9th Sep 2016 for the due date of 15th Sep 2016.

The amount was debited in my account. But your Bank staff Ms. Sarala asked for payment. I said politely “ Madam check your side and ask the bounce or any missed payment if...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — No response

 Nasheet on Sep 16, 2016
I walked In kotak Mahindra bank at Anantapur to open an current account for that I have submitted required documents and cheque of 25000 to the bank executive, one month over no response from the branch they are not able to told the status of my application and when I call them they are not at all lifting my call. My doc's and cheque are with them only till date. What kind of bank is this I have never experienced this kind of bad situation such a big bank they are not lifting my call when I tried calling land-line also not lifting. Kindly take action....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Delay of cheque book

 sanubhai on Sep 16, 2016
Dear sir/mam,
I have a saving ac bearing CRN number 93574803 applied for cheque through atm counter and it has been more than 10 days i have not received yet. Today i have called to help line number n they told the cheque has been dispatched n told me to contact the home branch after that i called to the branch they are not responding properly n told me to call tommoro by 5.
What kind of service is you all are providing. The cheque book is urgently required kindly do needful.

Thanks n Regards
Tsheetiz
9735923396...
Complaint comments  Read comments Complaint category Banks

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