Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 17%
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1241
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
53
41

Customer satisfaction rating
17%
Complaints
1241
Pending
533
Resolved
107
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank related photos (100)

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Kotak Mahindra Bank Customer Care related pictures (100)

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — No Response on my Request

 Vikas Yadav Gawli on Dec 11, 2016
Myself P.Vikas Yadav .I have sent an email to service.bank@kotak.com for a cheque book with my name printed on cheques on 1st Dec'16 till date i have not received any response and in auto generated email the TAT was 5 working and my request has already Breached the TAT..Very poor service.U can reach to me via email vikasyadav4447@gmail.com.Please look into this complaint on urgent bais or rlse provide me an escalation email id or contact detail to escalte this issue as this is ehat service you are giving to customers..I want a reply ASAP....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Heavy Bank charges

 Kamkar on Dec 10, 2016
Dear Sir

I have Saving Bank Account No. 150010026754 with Kotak Mahindra Bank (Previously ING Vysya Bank) Since under Scheme Advantage Salary, where in No Minimum Balance is required to maintain. After take over by Kotak Mahindra Bank. Without intimation, without there being any reason. Bank has Debited Rs. 5, 247.59 on 12.04.2016. Even after written inquiry with Bank has not reversing the same. again now Bank is charging Rs. 1300 for non maintaince of Minimum Balance. Kindly Help

Regards
Jagadish Shankar Kamkar
Cell: 8123543012
H.No. 54/A, Malaprabha...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Auto deduction amount from saving account without informing

 Manoj Shishodia on Dec 10, 2016
Hi All,

I was employee for wipro corporate and i was using that account as salary account.At time of opening account no one kotak
bank emploee told about the maintaining 50000Rs per month after converting that account from salary to saving.
I have proof for that, they just give some idea about benefits of kotak nothing else.
Now from last 4 of 5 months my account is automatically converted into saving account after leaving from wipro.Due to improper communication from kotak employee at time of account opening, or even not informing through mail or message or...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Disputed amount debited

 9910899057 on Dec 9, 2016
Hi
my account has been debited and it has already been approx 6 months days and ... I have a Salary account in Kotak Bank, I want to inform u that Rs again & again debited too much... but again after some time i got message for deduction the amount form my account. ... of ..too my BSNL number from my mobile banking... but recharge balance etc ...

this is my CRN no - 19555625...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — "Unauthorized debit card charges and Unauthorized charges from my account"

 karthick kamarajan on Dec 9, 2016
Dear sir,

I have salary account in kotak mahindra bank, and i have got charged in the account unnecessarily, This is very too much.so many times i got the charged 25 rupees for many time and 140 rs, but their reasons are lie only. I did not do that work but i have charged by the bank, Last week i have 2040 rs, while i am trying to get the money, it's showing insufficient, while check the account, 5 times 29 rupees detected, even i did not use the debit card then how can reduce charge 5 time on the same day. This is very cheating. I will urge to my company change the account from...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Credit card delivery information

 shrikant.rathi on Dec 8, 2016
Hi,

I had applied for a credit card and my application got approved. My application no. is 1629902000153.

I had received the email from Kotak Mahindra that your card is approved and will be delivered soon 20 days back but still there is no update about the card shipment.

I need to know when it will be delivered. I had tried Mahindra kotak card helpline number but could not get any response....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Kotak Mahindra Bank TBMS charges ( Fraud )

 Suresh Chaluvadi on Dec 8, 2016
TBMS charges are applied in my account without prior information, even after changing account type and talking to branch manager, I was still charged. The branch manager assured me in July when I changed my account type, that I will not be charged any further and In oct again I was charged 969 and 969 Rs twice for month of july and august. Such a big fraud from Kotak mahindra bank. Kotak is deducting Rs969 from my bank account every month in name of low balance. At the time of opening they informed that its a salary account hence zero balance. Now they say you have to maintain a minimum balance...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Not received by Debit Card & Cheque Book

 meetaswal1980 on Dec 8, 2016
Hi,
I am fedup with the services of Kotak Mahindra Bank. I

have an account in Kotak Mahindra Bank from last 8-9

years. I have applied to re-issue by debit card on 25th

November 2016 and for Cheque Book on 30th November but

till date i did not receive it.

As my debit card got damaged and i have applied for it

and i have been given assurance by the bank staff that

i will get the delievery alongwith PIN within a week,

however neither i received my card nor able to contact...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Bank is deducted up to ~1400 rupees from my account

 Vinodh Jeevanantham on Dec 8, 2016
This is informing you that in my account charging like TBMS and i've attached screenshot with this email.. I noticed my account balance was in negative... Bank is deducted up to ~1400 rupees from my account, my colleague also charged like this and really got frustrated on this...

Pls resolve and credit amount to my acc. which you have debit...
I'M VERY UNHAPPY IN THIS BANK OTHERWISE WE HAVE TO RISE CONSUMER COURT FOR THIS ISSUES..

Kotak acc.no - 3211757787
crn - 192432781
Branch : J P Nagar
Santosh Tower, 15th Cross Road,
4th Phase,...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Deduction of money from salaried account and no respose from customer care team.

 anishkkc on Dec 8, 2016
Hi, I am ANISH KUMAR my A/C NO - 3111676430 from last 6 days i am waiting for the response of KOTAK MAHINDRA BANK but till now i will not get any response from KoTAK MAHINDRA BANK. On 02 dec 2016 bank deducted Rs1380 from my salary account without any notification. I am out of town and i have no money in my bank account and pocket . I belong to middle class family and this amount is big for me which you deducted from my account in few seconds. I am facing many problems . Customer care service is very poooooor i will not get any response from them . I try to contact my lajpat nagar branch - 011 4657...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Not closing DMAT Account

 PujaOjha on Dec 8, 2016
Hi Kotak,

This is informing you that in my DMAT Account is not closing after putting request for closing it. I have visited two time Kotak branch - Vasnt kunj, New Delhi. DMAT charge is also deducting from my account.

I m very unhappy in this bank other wise we have to rise consumer court for this issues.

Regards,
Puja Kumari,
Ac/No - 8511393734
Mobile - 9910604571...
Complaint comments  Read comments [3]Complaint category Banks

Kotak Mahindra Bank — Money 3910 rupees debited from Salary account as TBMS charges having CRN 85563439 with Kotak bank

 Srinivasa rao Somineni on Dec 8, 2016
Please some one from Kotak bank give the information why this much amount (Rs 3910) debited as chrg :NMC from my account, I am using this account from long time, for every transaction I am paying charges why this is happen to me, I am not aware on this so some one look in this and transfer my money to me .Please let me know why this debit is happen

Name:Srinivasarao Somineni
Email:srinivasarao.somineni@gmail.com...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — My money is deducted from my kotak mahindra bank account without my permission

 jitendrappppp on Dec 7, 2016
Hi sir/madam,
I have transferred 2000 rupees from icici bank to kotak mahindra bank (Crn 186830451).
& have only balance of 144 rupees.
Your people only has come to our company in bangalore & requested to open the account. Now i will talk to my hr & management & shall not get allowed your bank representatives to visit my company.

I have never saw such bank who deduct its own customer money at the name of some service charge.
At the time of opening amount bank representative & told that i can maintained any lowest amount in the account.

See...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — I am going to take legal action against kotak bank.

 Snehashis Bhowmik on Dec 7, 2016
TBMS charges are applied in my account without prior information.. I tried to contact so many time from past 2 weeks also write mails to solutions.bank@kotak.com and service.bank@kotak.com. but no one replied.

4 times they charged in 1 week..

registered mail id : snehashis01@yahoo.in

I need a call back from kotak bank...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Took huge amount of money for job but no response

 monica anthony on Dec 7, 2016
Regarding job I called a person named Jaya Roy on April 24th she said we should pay registration amount icici bank karolbag so I did and then next day I got call from a person abhishek he asked me to pay 7500 and then again for documentation 13700 . I did this because they assured me it will be refunded back to me then another person called me Sandeep Sharma he was from Kotak mahindra bank and the same way he also retook money from me to various accounts almost 230000/- pls help me I did it because I received all mails from careers@kotak mail I'd now all there phones are switch off I don't know...
Complaint comments  Read comments [1]Complaint category Job & Career

Kotak Mahindra Bank — To clear my dues

 Ashwani Sengar on Dec 7, 2016
Sir,
I had taken Car Loan on 30.09.2004 of Rs. 1, 25, 000 EMI Rs.3105 for 48 Months. I already cleared all the EMI but in my Cibil Rs.75, 000 is outstanding so kindly please clear the same and release me NOC at earlist.

Loan Agreement No.75305221

Thanking You
Ashwani Kumar Sengar
S/o Ajay Singh Sengar
Behind Head Post Office, Bikaner.
Mob.9460078248...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Unnecessary charges [Resolved]

 Vasantha Mateti on Dec 7, 2016
Hi kotak,

I am also facing this problem, there are tbms charges, cw charges, decl charges, non kotak atm charges.

What are all these? Without information how you are doing this unnecessary transaction. I am loosing 2000 rupees every month. Pls resolve and credit amount which you have debit, i am very unhappy in this bank for this kind of unneccessary deduction.

I will close account in kotak go with other and i will proceed with legal option also if you do not resolve this. No other banks are doing such thing, i am facing only with this.

Crn:37573084
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Deduction of unexpected amount from my salary account.

 anishkkc on Dec 6, 2016
Sir i am ANISH KUMAR my account number is - 3111676430 on 02 dec 2016 bank deducted Rs 1380 from my kotak salary account without any notification . Now i am out of town and i have no money in my account i facing many problems . And the kotak customer care no -1860-266-2666 is always bsy i try to connect with the customer care department but the no is always busy from last 4days and i try to contact my branch of lajpat nagar -011 4657 9604 they not pick my number from last 4days . I file an email complaint but they not respond my complaint . I am no satisfied by kotak Mahindra bank . Please refund...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Salary Account

 Pravish Shetty on Dec 5, 2016
I had a salary account with kotak mahindra, then switched to another company, that company had salary account in hdfc, i had around 1500 rs balance in my kotak account, now these kotak guys converted my salary account into savings account without informing me and deducted whole 1500 in the name of low balance charges and my balance is now zero, there is not even uniformity in their charges, its 900 one month 600 for another month, how can such a company be like a theif all other banks inform before making it a savjng and inform abt low maintenance charges. I demand a complete roll back and a payout...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Emi bounce charges

 Jayadisha on Dec 5, 2016
Kotak mahindra Bank suffering me from Emi bounce charges from last month, My CRN 37589493 as I am having 2 emi for 4th dated, as I agree that last month both emi bounced and I am liable to charges. The intelligence of kotak mahindra is instead of taking bounce charges single time they taking twice, I.e., they exactly charging on the same day when I keep exact amount for emi. For eg: I kept 15500 from both Emi, they debited Rs. 432, one got cleared and another got bounced, for the bounced one again they are charging when there is sufficient fund there for next clearing. Instead of charging Rs. 864...
Complaint comments  Read comments Complaint category Loans

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