Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 14%
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982
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
22
11

Customer satisfaction rating
14%
Complaints
982
Responses
420
Resolved
44
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank related photos (69)

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Kotak Mahindra Bank Customer Care related pictures (69)

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — Harassment done

 Abhishekmehra92 on May 26, 2016
Hi, I want to file a complain against the harresment done to me by Kotak Mahindra Bank.May bethere was a unsecured loan taken by my fatther ..which i am not aware niether i am in touch with him.Bank is calling me and abusing me using foul language. Harrasing me by calling other people in office and saying things and also threatning them, misbehaving with them.
I have given them my no. still they are harrasing me and threatning me to call other people and do this and that. I have not taken any loan from them and i am not liable for any unsecured loan they are saying. As per them they dont...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Charges are applied in my account without prior information - kotak bank

 rohan prosoft on May 26, 2016
I really fell unhappy with your services, due to your many charges without any prior notice like tbms/pcd charges are applied in my account without prior information. At the time of opening account they informed me that it is a salary account hence zero balance acoount. The most surprising thing is that i was never informed about this. No email, no phone call no text message. Such a great customer service. After spending hours of discussion with customer care am still charged. This is clear unjustice with the customers. We the customers are depositing our hard earned money in banks to keep it safe...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Old Mutual Life Insurance Limited — Bonus was not given in Money back policy

 vinodrana777@gmail.com on May 25, 2016
Hi,
I purchased the om kotak insurance policy (149611) money back policy.
After 10 years when the term completed they provided the money, however there was no bonus given.

As per the agent and policy i was entitled for bonus after 10 year, see attached policy document.
I did follow up with them for months and there was no response.
Kindly help me to get my bonus.
Regards,
Vinod rana
9811562653...
Complaint comments  Read comments Complaint category Insurance

Kotak Mahindra Bank — Personal Loan No Status till date

 Jatz Dhillon on May 24, 2016
Hi I Applied for Personal Loan Online on Kotak Mahindra Bank Site for RS 2, 10, 000 on dated May 10, 2016. I got the below reply immediately on 10-May-2016
Dear JATINDER Palvindersingh DHILLON

We are pleased to inform you that your loan has been 'in principle sanctioned'* basis the information provided. The detail of the loan sanctioned is as below:

Loan Details

Loan amount Rs. 2, 10, 000/- (Rs. Two Lakh Ten Thousand Only)
Loan Tenure 5.0 years
Your Application Tracking Number is : PL00443272

On 11-May-2016, Kotak...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Manager &sm is not good services

 R s babu on May 24, 2016
This is r s babu .My native place is andhrapradesh..I have account in your bank.But they has not responsible for ladies.They has to asking alwys amount amount...Etc.,
i have in your bank in gold locker.But they has not responsible well.I have account in various names and various accounts in your bank.Still they has to asking always your account is low balence always asking amount amount...
My amount turnover is 1c or near 60 or 70 lakhs
in some problems are there in bank, i am not tell in mail please call me i have to tell all
gm is balaji prasad
in that bank...
Complaint comments  Read comments Complaint category Business & Finances

Kotak Mahindra Bank — Debit card charges on saving account no 01830120031030

 Gurpreet2510 on May 24, 2016
In my kotak bank saving account no 01830120031030, rs 171.75 was debited on 5th april'16 for debit card annual fee charges. Pls reverse the same on priority. Unable to understand why this has been levied.Inspite of my reminders & follow up through phone, query still unresolved.

Pls credit the amount on priority

Regards
Gurpreet singh
9811538502...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Kotak mahindra credit crad

 Raees Qureshi on May 23, 2016
Kotak Mahindra Bank are very bad in service.
Kotak Bank Sent me mail to apply credit card, when i had applied they have collected documents from me base on I am credit card holder of HDFC. and after one week they have disapproved my application with below reason.

We were unable to verify the residence address as provided by you in the application. We request you to kindly call our Customer Contact Centre to provide any landmark or additional information regarding the address.

I had given Aadhar card copy for address proof with Land mark...
Application...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Don't go for personal loan with kotak bank - worst bank

 D Cardoza on May 20, 2016
I had very bad experience with kotak mahindra bank. I for offer for balance transfer loan from kotak mahindra bank. I submitted all my documents in 1st week of april. Every week they use to ask further documents from me. And submitted all. Finally on 2nd may they came for taking signature on loan documents & took 10 signed cheque. I was told within one week, loan will disbursed to me. I received sanction letter copy through wats up, dated 5th may. Executive called & told me within 3 to 4 days i will get amount. But till 1 week no response, and they keep saying that our process changed so 1-2 days...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Personal rejected after 3 weeks

 Sunil Kumar on May 18, 2016
Had a very bad experience with kotak bank, i had applied for personal loan for 150, 000 lac on may 2 2016, and got a call from kotak bank i will be notified if the loan is approved or rejected on the same day, i got a mail on the same saying my loan is approved and principle sanctioned. After 1 week i got a call for document collection and after 1 more week verification completed at the resident place.
After 3 weeks after repeated calls they say my loan is rejected due to bad cibil score, i had already informed to them about the same.
Below is the email i got from them.
Welcome...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — ATM

 Prajakta p on May 18, 2016
I tried to withdraw inr 10, 000 from kotak mahendra bank of swarget pune branch i only got 6, 500 from the machine and didn't receive 3, 500 on 24th february 2016. I don't have account with kotak bank but through axis bank i complaint against this many times but kotak bank is rejecting my complaint stating that transaction was successfully but not providing cctv footage and day of the withdrawal kotak officer said there is a problem with machine. Might be cash must have got stuck in machine only i want my money, case it is pending since february 16...
Complaint comments  Read comments [2]Complaint category Banks

Kotak Mahindra Bank — I have not received my credit card yet.

 Arjun1506 on May 18, 2016
I have not received my credit card yet. I applied for it on 30th December 2015 as I joined the Wipro Limited so it was mandatory for us to open an account in Kotak. Your employees issue me debit card and told us that credit card will be given after 15days of 1st salary credited to your account and till now they did not issue me a credit card. I called them several times, all they say is mail us though I mailed them many times but result was same, no credit card. Name of your employees was Ankit Mittal and Asim Khan. It's never too late. I request you please issue me a credit card as soon as possible...
Complaint comments  Read comments [1]Complaint category Credit Cards

Kotak Mahindra Bank — Personal loan emi

 Dineshkumar Ponnusamy on May 17, 2016
I regret for banking with kotak mahindra bank.

Why i choose kotak?
They provided an attractive interest rate for personal loan.

What are the issues?
1. They didn't give any response after applying to the loan. Meanwhile i applied in another bank and got my loan disbursed.
2. I called the customer care and asked them not to proceed further (After 25 days from the date of application), since i took loan from another bank, i also cancelled the cheques during application process. However they didn't consider my request and disbursed the loan after...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Wrong mention of name in opening saving bank account

 premkumari Gaurishankar Sarda on May 15, 2016
A new saving bank a/c (Edge saving account) no. 1811750177 was recently opened with your bank in the name of premkumari gaurishankar sarda and accordingly i got the welcome kit alongwith a cheque book and one grand health card but regret to say that the name premkumari has been wrongly spelt as premkumar and the same has been brought to the notice of the bank official but regret that i did not get my altered cheque book and also the pin/password no..In absence of the pin/password no. I can't operate my account and as such request you to make necessary correction in my name and send me the pin/password...
Complaint comments  Read comments [3]Complaint category Banks

Kotak Mahindra Bank — Unhappy with kotak and staff like mohd sahid

 Bahero on May 15, 2016
Hello kotak,

Greetings of the day to u not me. I was really upset that i came to know about today early morning that ur bank is really dont want to make customer happy you guys give me the nitification few days back saying in the email that kotak mahindra customrr can withdrow the amount @6:01 am i tried alot to get my money out and same till now i am not able to do that.

Intresting thing that the kind of the staff u guys hired were very unhelp full they dont know how to speak with the customers i started my call with bhaves who was very polite in starting after it...
Complaint comments  Read comments [3]Complaint category Banks

Kotak Mahindra Bank — Corporate salary account

 fattahaabdul on May 12, 2016
I have one current account having CRN- 82242600.After that i open 20 corporate salary saving account. It was asked to me that u can transfer salary to ur employees using either bank manual process by sending excel or by using net Banking and putting word Salary in description. I did by 2nd way. I did it 6 months and nothing happen.After 6 months they deducted 1500 from every account. 15 account they deducted 1500 each.

Now i asked them to refund it but no one is listening. I made 100 calls and no one is listening. What ever has been promised but no one is listening.

I...
Complaint comments  Read comments [5]Complaint category Banks

Kotak Mahindra Bank — Personal loan ecs bounce charge and unable to full & final settlement or close this loan

 Sanjib Chowdhury on May 12, 2016
Dear Sir,

My loan Number is ISPL60318

I am writing to all of you as I could not get any amicable solution in spite of the following initiatives taken by me -

I am facing one or the other issue from the very first day I availed the loan from Ingvysya. From the first EMI there was issue with ECS & I had been advised to make NEFT transfer for which I have evidence as well. I have done lots of email exchange with Ingvysya executives which can be produced on legitimate demand. It is very sad that although I am making payment well in advance of the due date,...
Complaint comments  Read comments [4]Complaint category Loans

Kotak Mahindra Bank Limited — Wrong reporting of personal loan account in cibil

 asthapar on May 11, 2016
I had earlier taken personal loan from ing vasya bank, chandigarh vide loan agreement no. Pl 5650454116 agreement id 269761 total amount disbursed rs.2, 87, 000/- @ 15 % interest payable in 60 monthly installments. The monthly installment of rs.6828/- is being paid by me since inception of the loan through my salary account with canara bank, sector 8 c chandigarh.

Now the bank has wrongly reported personal loan account in cibil by kotak mahindra bank limited, sector 9 chandigarh - loan account no. Ispl - 118270 loan agreement dated 23. August 2014 - crn no.20833275 - loan amount...
Complaint comments  Read comments [1]Complaint category Loans

Kotak Mahindra Bank — Deibited unnecesary charged

 yashsardar on May 11, 2016
There is amount transferred on my account number 8111407138 for 10397 ecs of citi bank personal loan. However bank had charged me rs.1649.57 bounce charges for two ecs. If bank charged bounce then it could be 250/ per bounce but there is amount is present on account and bank had not clear ecs even amount is sufficient for ecs with rs.10937 on account. Bank is no clarifying that why they had been charged this much amount and this was happened two times that i transferred amount and you have been debited some amount before ecs clearing and then charged me for bounce its really pathetic service from...
Complaint comments  Read comments [2]Complaint category Banks

Kotak Mahindra Bank — Mailing address for credit card not changed.

 manojkumawat_300 on May 10, 2016
I am using kotak mahindra bank credit card (Not saving account) from 2013, at that time i was in hyderabad, now i have moved to jaipur and last month my card got blocked and i needed to change my mailing address as bank will send a new card on it. I talk to costumer care and they suggested me to apply it online "address change and card replacement" i followed the same and raised a request submitting all necessary documents on 8th of april 2016, i was told that it will take max 7 days, but i didnt get any verification call or anything during 7 days and after that my request was rejected as "given...
Complaint comments  Read comments [1]Complaint category Credit Cards

Kotak Mahindra Bank — Threatening

 sameerpan@gmail.com on May 9, 2016
I have received a call from kotak mahindra as well in delhi today. This person is using using foul language against my family members. He has been using my facebook profile to spy on me thinking that he is a sherlock holmes. Let me assure you guys that you are underestimating the power of law and a common citizen. Just want to make you aware that if you can trace a persons mobile number even a person can trace the caller back how much intelligent this person thinks he is. You are associated with mahindra brand have some shame. Wide this forum i just want to make others aware to stay away from everything...
Complaint comments  Read comments [1]Complaint category Credit Cards

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