Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 16%
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1087
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
28
14

Customer satisfaction rating
16%
Complaints
1087
Pending
482
Resolved
63
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank related photos (78)

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Kotak Mahindra Bank Customer Care related pictures (78)

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — Deducted money from my account(Hidden charges)

 Naresh Konduru on Aug 25, 2016
I have been using Kotak Mahindra bank account from 6 years for my Salary account, 8 months back I have traveled to abroad on my job so obviously salary won't get deposited to that account anymore but still I was using the same account to transfer money from aboard but I was doing even more transaction with compare to early, almost after 8 months in August I saw a debits from account saying minimum balance not maintained in May 15, and again on the next Day another Debit minimum balance not maintained on April 17 like that.

I called customer care and enquired them the reason for money...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Waiver

 vipul bhootka on Aug 24, 2016
Account number : 3911482279.
Acc holder name: vipulkumar somabahai bhootka
Branch name: dhole patil road.

I sent couple of email to customer care as well as nodal officer but no one give me reply.

I thought kotak is very good bank but i was wrong now im thinking to deactivate my both account as no one is available on critical time.

I already informed before some months for inactive my account. And now the bank told me first discuss with customer care or nodal officer for waiver once it shown 0 we will give you deactivation form.
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Miscommitment and deduction

 sushil8899898 on Aug 24, 2016
Kotak Mahindra Bank has deducted my 690 - 690 Rs two time from my account by saying non maintenance charge .At the time of account opening they told it is zero balance account.now they are deducting by saying non maintenance .Without any prior information .when i call in customer care. they repeat same thing again and again.

crn no. 108249978
sushil kumar...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Not helping the customer loan No 59786143

 Rajesh.sm on Aug 23, 2016
Sir I have taken personal loan in kodak and I have paid the Emi for past 4 months, but for July Emi I had maintained 5000 balance in my about a.c. but still I received a msg saying I have not paid my Emi..I have given instructions for ecs as well.when I contacted call center I came to know they were using my cheque for Emi and they say they don't have cheque to present which was not informed to me..now they are penalize me for over due charges ...place help me getting wave off the charges...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Credit card issued without my knowledge

 Maninivikkygpt on Aug 20, 2016
This is in reference to a credit card, which has been issued to in my name and blue dart is trying to dispatch it to me.
Not sure, why a credit card was issued without my knowledge. The blue dart no. Is awb# 33607329943.
I have instructed blue dart to return it to the shipper, however, i have received the pin envelop at office address, which was received by my friend.

I tried to convey this over the call to kotak and spoke to jitesh mishara (05-aug-16 at 11:40pm), who was not ready to share the grievance e-mail address.
I want you to take it very seriously and...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Credit card payments thru billdesk credit card no 4166441501465916

 Maru mahesh on Aug 19, 2016
Credit card payments thru billdesk credit card no 4166441501465916 amount rs 5000/-debit from my idbi bank my mail add is marumahesh556@gmail.com and mobile no is 9920911088
Amount debited from my account but not confirmed receipt from your side.. So pls help me... And amount credit in my account
Your faith full
Mahesh maru
9920911088
Marumahesh556@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Various charges as par tbms desc.

 sharma.mahesh26 on Aug 19, 2016
Hi everyone,

I better half is also victim of this fraud. I was told that this is zero balance account (Jiffi account). I don't have to maintain any balance, said by the sales person. Now i am being charged randomly not once but twice for the same transactions

19/08/2016 chrg: cw fee/5000180077/576200000000/280616 (Value date:18/08/2016) tbms -28. 75

19/08/2016 chrg: cash deposit 27062016 mumbai (Value date:18/08/2016) tbms -115. 00

19/08/2016 chrg: cash deposit 28062016 kanpur (Value date:18/08/2016) tbms -115. 00 610.81

19/08/2016...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Kotak barclays credit card collection threatening and obscene calls

 gauravonline on Aug 17, 2016
I gaurav choudhary, (Lung cancer patient), receives highly threatening and obscene calls from 011-45063340, 011-47092346'9891375355 and 09599224377 (Kotak 3rd party agents-all fake names);

They will say that i am calling from cibil, when i asked that provide me the details of account no then they will only say that its barclays - year - 2007 (I was in school) - they are not willing to provide any ac no.

Already filed fir, they had stopped calling for 6 months & now they have started calling again, at my work place, relatives.

I wana live in peace for...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Updating mobile number for otp

 shlndr on Aug 15, 2016
I am a kotak mahindra bank customer from last 4 years and i moved to different city & state. I cannot access my online banking or pay my bills because i cannot access my online account without the otp number. The number which is registered with kotak mahindra bank i. E. No longer exists anymore. I need to update my new mobile number, but i cannot do this online and talking to customer care has not helped at all.

Please help me...
My crn : 33950015
A/c number: 02870040006193
Debit card number: ending with 6117 (Exp date: 11/20)
Registered email id: shlndr.786@gmail.com
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Fraudulent transaction happened on my credit card dt. 03rd aug 2016

 Vijay achari on Aug 14, 2016
Please note i had been issued a new credit urbane chip card on dt. 28th july 2016 on the basis of my old credit card of kotak bank as renewal. There after on 03rd aug 2016 at 15:00 hrs, i was repeated call by unknown person from cell no. 9811151827 asking details of my card for verification purpose, one lady staff & one male assisted posing as bank official & thereby compelling to give details or confirming my pancard no., also whether same is master card or visa card, expiry date, other details of backside of card, hence the send sms to my mobile to convince m reward points & gifts will be send...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Cash deposits charge

 mhesh on Aug 12, 2016
Res. Sir.
In kotak mahindra bank i have one current account. I have deposited cash in my accounts. I deposited cash in my own account and in my home branch.
Now bank is charging for cash deposit.
They never inform about such a charges prior. And now they are deducting cash deposit charges.
I want to know how they are charging on our own money.
Thanks....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Personal loan not received but amount debited from my account

 Amarnadhreddy on Aug 11, 2016
20-06-2016 i received a mail stating
Subject: loan confirmation mail — c h amarnadh reddy

Dear sir,

This is with regards to your personal loan application with kotak bank

Request you to confirm the below details

• kindly confirm that you have applied for a personal loan with us :
• your employee code as per payslip/id card :
• applied loan amount :
• applied tenure :


Regards
Srinidhi kumar

I replied but loan amount not received. I have received a message...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Personal loan processed with false promises

 hemanth48 on Aug 10, 2016
I have applied for a personal loan for the amount of XXXXX.

I got call from this number 9964248983 (his name might be shaif) from Bangalore, Kotak branch has approached me with these promises,


1. tenure 5 years
2. processing fee 999/-
3. pre-closuring charges is 0% after one year
4. Rate of interest is 11.49/-

I have submitted all the documents to him and same got processed.

On 23-June-2016 loan amount is credited to my bank account without confirmation call or mail.

I could see the below false...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Keep on getting a call from credit card sell

 Manjunathct on Aug 10, 2016
Keep on getting a call from kotak mahindra bank's credit card sell persons. Many time i told no to them. Still they call from different mobile numbers... Daily they call and ask me apply for credit card. I told them update their database and escalated, still there is no luck.

Please help to stop this service.

My mobile numbers: +91 9632699500...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Reg my Zero Balance Salary Account

 krharinath on Aug 10, 2016
I was working with a company wherein they asked me to open an account in ING Vysya Now it is Kotak Bank for salary. They told me that it is Zero Balance account. Now I left the company and joined some other company. I not using the Kotak Bank Account. Now the account it is showing negative balance of Rs. 2441.17 . I want to close this account . Please help me ....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — TBMS charges- Please Help

 GPK on Aug 10, 2016
Hi,

Kotat bank charged me. I wanted to know reason of below charges.

08/08/2016 Chrg: Decl/0020245631/ALW07071/617718259070/250616 TBMS -28. 75

Account number : 9711183071
Contact: poojabisht31@gmail.com...
Complaint comments  Read comments Complaint category Job & Career

Kotak Mahindra Bank — Non maintain balance charge without information

 salmanss68 on Aug 9, 2016
Hello,

I am shohib salman. Without informing me kotak bank has deduct around 1400 rupees from my account. Before deposit they did't inform me that they are going to charge 690 rupees from april but after deposit they charged 690 + 690 rupees from my account. I have deposit 10, 000 in april still they charged of april. I just want my 1400 rupees back into my account because there is not my fault.

Thanks,
Shohib salman

My number :- 8553333107
Email id :- salmanss68@gmail.Com
Account no:- 3811681901...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Want to close salary account

 natshar on Aug 8, 2016
I want to close my salary account so can i close from another kotak branch ?
and also bank charges from me a low balance maintain charges.
some time bank msg me that ur available bal is -1280 and some time send me messege that ur available balance is 0 and now i got the messege from kotak bank that ur available balance is -3000. in my kotak salary bank there is 0 balance due to i left my previous company and i m jobless now. so what should i do kindly reply....
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Company has withdrawn money without informing me!!

 Mehta.anita on Aug 6, 2016
Company has withdrawn money from my account without giving any information under a kotak assured saving plan policy and the amount is around rs. 21000 before that company was deducted some money from my account unnecessary. Kindly take strictly action regarding this i must say that i want my money back in any condition.
Thanking you
Anita mehta,
9312020368
011-29245510...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — IMPS Timed Out but Amount Deducted

 Gagan Bharmi on Aug 5, 2016
Hi Kotak Team

I Gagan Deep Singh with Customer relationship number 46878071 having a salary edge account in kotak, made an IMPS of Rs 20000/- on 4th August 2016 at 2:13 PM with reference number 621714710631 was declined due to transaction been timed out. The amount was not transferred to the beneficiary account but deducted from my account. I need to transfer that money on urgent bases please help me out in getting my refund ASAP....
Complaint comments  Read comments Complaint category Banks

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