Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Tollfree:
1800 02 6022
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10
6
Webpages:
Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Satisfactory Rating
13%
Complaints
898
Responses
372
Resolved
32
So far so good - The company responded to our notifications and is working on resolving complaints.
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Kotak Mahindra Bank Customer Care related pictures (61)

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — Banking

 Raju.kpatel on Feb 8, 2016
My Name is Raju Patel,

My Account is with Kotak Mahindra Bank with Drive In Road branch, Ahmedabad (Ac no. 8611162742). I have salary account with Zero balance and it is still salary account only. Before six months, I left the job till that time my salary was not credited to my account. (please note it is still salary account only after living the job as well). Now Kotak bank has deducted the charges of total 3000/- rupees for Average Monthly Balance.

I have filed the complaint in customer care of Kotak Bank. They replied me on my complaint after I have reminded them...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Auto debiting without my consent

 ashokan mathivanan on Feb 6, 2016
My CRN no 21290760, have recently got credit card from Kotak bank. During last month my outstanding was around 24000 which I was supposed to pay by 26th of January (due date). However there was a auto debit attempt by Kotak on 23/01/2016 for the outstanding. Have never given my consent for auto debit nor there was any intimation from Kotak bank that auto debit will be made on such date. Due to insufficient funds auto debit attmpt was failed and 500 Rs. was charged to my Cr card as penalty.. This is completely unfair trade practice on Kotak bank for auto debit without customer consent. Worst private...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Very disrespectful and humiliating customer "care"

 Neha Bhushan on Feb 2, 2016
I have recieved a call from Kotak Bank customer care pertaining to late payment. Since, I was travelling I had called the "customer care" number multiple times. Today I get a call from this rude agent saying that I should find out from my relatives and people around me who are actually using credit card to find out the consequences of delayed payment. This is second time I have been treated in this manner. The bank is unable to provide any kind of service or customer "care". They will humiliate there customer if we fail to do payment on time. Seems more like hafta wassooli to me.

Also,...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Amount not received but deducted by kotak atm

 sagar iswalkar on Jan 29, 2016
I am mr anant iswalkar and i am the customer of abhyudaya bank and for the withdrawal i requested to one of the kotak bank atm and amount deducted but not received...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindara Bank — Current account not opened

 Gurpreet2510 on Jan 28, 2016
Hi

A New current a/c in my wife’s name M/s VARINDER KAUR & ASSOCIATES (C.A.) was applied from my wife VARINDER KAUR Saving A/C No. 01830110002696 of ZERO BALANCE against the same all doc’s along with a cheque of Rs 50K was handed over to Mr. Pardeep Grover. The Ch. No. 000090 was cleared on 8th Jan'16, but still not recd. any confirmation for account opened/ queries for the same.

Pls. update current status & confirm, if you people are not able to open the same, pls. get the new a/c cancelled & transfer the fund’s in that saving account on priority

Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Bank unable to resolve fraud happened in my account within promised time

 Vicky Bishnoi on Jan 27, 2016
There were some coupons I earned as per bank policy on usage of my credit card transactions but those coupons were invalid and I could not use them bank also agreed on this and asked for 48 hours to confirm on issue it's more than 300 hours and still no reply from bank I just get email from bank saying they require more time . I have escalated this to their customer care mail I'd and senior officials but no one takes ownership please help...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Amount is deducted without any reasons

 suman.kuppa on Jan 27, 2016
My account is salaried account and maintaining minimum balance and later I shifted to different company. In our new company we dont have any tie up with the kotak and have visited to one of the branch for converting to saving account with minimum balance of 10k. They informed if salary is not crediting for 3 months the account will automatically convert into savings account. But now in account i was seeing 973.25 and 973.25 amount was deducted for not maintaining the minimum balance....
Complaint comments  Read comments [1]Complaint category Banks

Kotak Bank — Complaint against kotak credit cards

 rajivk11 on Jan 26, 2016
I, the undersigned am a kotak privy league credit card holder since late december 2013. The annual fee (Taken in advance) per year is 6000 plus taxes.In the first year the credit card company offered me very good deals like a nike voucher, taj epicure membership and 4 pvr movie tickets redeemable every quarter (Total of 16 per year). I was sold the credit card on this deal without mentioning any fine print.

The card got renewed in december 2014 and i got only the pvr movie ticket benefit. I was surprised as i was never told this would be the case. Since i had already paid the annual...
Complaint comments  Read comments [1]Complaint category Credit Cards

Kotak Mahindra Bank — Reversal of charges levied on credit card [Resolved]

 hussainvali on Jan 22, 2016
Payment Rs.2000/- done as a full settlement including penalty charges on 19-12-2015 . Received acknowledgement as a reversal letter from executive of concerned party. still i am getting SMS & mails to pay the same with additional penalty calculated to till ....
Complaint comments  Read comments [2]Complaint category Credit Cards

Kotak Mahindra Bank — Surprise card block my kotak

 rohitraghu5 on Jan 20, 2016
I have been come to know that my Credit card ( 4166464301883724 ) has been blocked without giving me any Intimation. This is really shocking as I do not have any Bad credit or any Fraud with any other bank. I am using this only credit card which was offered when I took Personal Loan with Kotak.

THIS IS REALLY VERY PATHETIC SERVICE BY KOTAK MAHINDRA CARD TEAM.


I am still not understand why the card had been blocked even though I have been paying the bills on time.


It's my request to kindly take my request on approval basis to unlock the...
Complaint comments  Read comments [3]Complaint category Credit Cards

Kotak Mahindra Bank — Harassment from kotak mahindra bank

 Preeti Kapoor on Jan 19, 2016
Myself Preeti Kapoor has taken one credit card from Barclays Bank in 2006-07 (don’t know exactly). Already settled that account in 09, but now i started receiving calls from executive from Kotak Mahindra Bank is in contact with us saying that your dues are Rs. 22000 and you have to pay it. They settled the matter in amt Rs. 8000 in sept-2009 with my husband. I already have NOC. All these calls are made in odd hours and person is really abusive on phone. Please note as per RBI guidelines calls are to be made to the person on his/her number
How can we pay to third party. The bank persons...
Complaint comments  Read comments [1]Complaint category Credit Cards

Kotak Mahindra Bank — Credit card joining fee is not informed me

 Rajeshwar Saluri on Jan 17, 2016
Joining fee is not informed me and when i received the card there is Rs.1999/- and Tax joining fee i have seen on the document. so immediately i have called customer care and given cancellation request on the same day, and after few days i have checked with customer care by request no, they said it is closed but still my issue is not resolved like vise i have given 3 request all closed and issue still not resolved. now 4th request opened today....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Term deposit of 76k is not reflecting in my account

 Rajs2y on Jan 15, 2016
I had a term deposit with the bank and it got renewed on 5th Jan 2016. The amount was of 76K. I asked the bank how can I link that to my account. They told me the procedure but when I was trying this I got some error message. I again called the customer Care and they told me that I have one Credit card issued on this TD and asked me to cancel that credit card if I want to link that. I placed the request on 5th Jan itself to cancel my card and liquidate the amount. On 7th the request was fulfilled but since then the Term Deposit is not showing in my account. I am calling the customer care since then...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Bank — Without verification cancel my credit card application form

 Naveen9334 on Jan 14, 2016
Kotak credit card agent gave me time but he did not come. I spent 3 days time but they did not come . when I called credit card againt they told me I am coming but did not come. I waited 4 days but not come. I have all audio proff against kotak credit company....
Complaint comments  Read comments [3]Complaint category Credit Cards

Kotak Mahindra Bank — About cheating

 jitendravijay on Jan 13, 2016
I am jitendra Shrivastava from beniganj, Allahabad, U.P. Cont.7705016102 Sir, mai bank ko Rs.11000/- ka (check no.75582 ICICI Bank)diya jo ki 10:12:2015 ko mere A/c se Paisa cut gaya Bt mera a/c aj tak nahi open hua bank me complane karne ke bad bhi kuchh nahi ho raha. Bank detail- Kodak Mahindra Bank 2, Sardar Patel Marg, Civil Lines, Allahabad, UP-211001. Please help me....
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Saving account not closed

 indian coder on Jan 12, 2016
I visit ambadeep branch new delhi 0172 for account close 4 months complete no one close it staff torn my request take action on that staff ck cctv records . 9654181555. Udit maheshwari...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindara Bank — Buying of kotak mutual fund

 phani krishna79 on Jan 12, 2016
On jan 2nd 2016 i bought kotak select focus fund units and the amount has got deducted and i got a java error from the site. i have tried to talk to the kotak employees and they say i need to check with kotak securities and kotak securities say i need to talk to the kotak bank employees. I have provided them a screenshot of amount getting deducted from my acct. My PAN#AJHPC0302M and this is the mail id i provided in their site#phani_chintapalli@yahoo.com, but i did not receive any confirmation from them till date....
Complaint comments  Read comments [1]Complaint category Other

Kotak Mahindra Bank — Not accepting account closing letter

 gold palace on Jan 8, 2016
Hello sir, we have 2 firms Gold palace and Silver plaza in nellore. we had both firms over draft account is with kotak mahindra bank. we cleared silver plaza od account no.3640 4404 1007 in august we sended account closing letter but there not accepted and requested them to return our property documents several times. after 4 months ther retuned the documents.and also without informing us ther debited charges for cash depositing. so, we decided to close Gold Palace od account also. today we sended the closing od account latter to the bank. but, there not accepted....
Complaint comments  Read comments [2]Complaint category Banks

Kotak Mahindra Bank — Personal loan sanction but not received

 Dhirendra.singh15 on Jan 7, 2016
I have applied for Personal loan at Kotak and provide 07 – blank check & signed on blank agreement form & other paper 25 days back and he give me a 2 - page sanction letter but till now I am waiting for the same, no one can picking the phone. due to his negligence I have lost more than 1.20 Lacks rupees. Dhirendra Kumar Singh 9643202449...
Complaint comments  Read comments [2]Complaint category Banks

Kotak Mahindra Bank — Transaction dispute [Resolved]

 SaakshiJain on Jan 7, 2016
I had shared this mail with Kotak Bank after calling their customer care which did not respond properly. Complaint details (5 Jan Mail) I wanted to file a compliant which wasn't solved properly over the phone call that I had made to the customer care department. The issue was I had used the bank's mobile app to book the ticket & when I booked my third ticket I didn't get any confirmation from Goibibo but the amount was deducted from the bank. The customer care person told me that the money would be refunded if Goibibo doesn't have any such booking. Goibibo has denied any booking made in...
Complaint comments  Read comments [2]Complaint category Banks

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