Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was trying to book my ticket using IRCTC .(Around 11th Nov 2012).

Fees was dedducted (Rs 750/-) but ticket failed to conTill now havent got refundment.

user name ramsal3090

1. On 19/01/2012 while booking a transaction got failed and amount is drawn from my bank account i have booked another ticket.
the failed transaction number [protected] date of transaction is 19/01/2012 and amount drawn from my account is 262. the amount is not deposited back to my account to till date.

2. On 27/08/2012 while booking a transaction got failed and amount is drawn from my bank account i have booked another ticket
the failed transaction number is [protected] date of transaction 27/08/2012 date amount drawn from my account is 337/-. You see in the statement, the amount is not deposited back to my account to till date.

Awaiting for your early reply.

dear sir.
i m unable to open irctc.co.in site from my net(computer) but i can open all other site by my computer
I m using bsnl broadband with belkin modem. why i m unable to open irctc .please help and guide me to book me a ticket its urgent.
tell me to whom i should contect


your
gaurav yadav
email- me.er.[protected]@gmail.com

I am trying to book Renigunta to Pune Tatkal ticket of my brother's family since last three days, every time payment gets deducted from my credit card & then i got the error "Sorry Connection Probems please try again-200".
I have tried four times & payment also deducted four times but every time same error comes.
Also i am using TATA Docomo Photon 3G for that though the website response is toooooooo poor.
Now what to do with this.
I have also tried HDFC netbanking service, but same error came after payment deduction.
Any advise........

I booked ticket on 14th November through IRCTC from Anakapalli to Secunderabad. However, the transaction(ID - [protected]) was failed. When i checked the "Failed Transaction Detail" in my IRCTC account, it is being shown that "APPROVED FOR REFUND" of Rs.369. But I'm not yet received that refunded amount.. So kindly check this..
Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 02801
Train Name: VSKP SNSI SPL From Station: (AKP) To Station: (SC)
Date Of Journey: 15-Nov-2012 Class: SL Boarding: (AKP)
Resv Upto: (SC) Date Of Booking: 14-Nov-2012 Total Fare: Rs 369.00

Refund Details
Cancelled Date: 14-NOV-2012 Refund Amount: Rs 369 Refund Status: Sent for Refund
Receipt Number: Refund Date:
Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank

i cannot getting my password email and mobile verification sms
please send password and mobile verification code

my user id - HR1980
my email id - [protected]@yahoo.com
my mob no - [protected]

please please sir send immediately
i want to book a ticket now urgent

My journey cancelled today. Train is today. Train Ticket booked by IRCTC. My problem of password.

WHAT - assigned ticket ID [IRCTC #1561606].
IT IS RELATED OF IRCTC.

MY USER ID: SK*SHARMA & PASSWARD: ?

SANTOSH KUMAR
Date of Birth: 10.01.1977
Mob: [protected]

Please new password sent to me.

I was not able to book a single TATKAL ticket in the time of 10am to 12pm in irctc for past one month and all my trips cancelled.
The relevance of tatkal is to get ticket for emergency or unplanned travel.
But it now just like a Lottery and of no use.
After overcoming so many barricades by repeated trial finally it reaches to payment (only waiting list available normally). When it go for payment it again stops.
So either they need to find a solution for this bad web site system or just stop irctc tatkal booking.

I have by mistake submitted TDR for wrong ticket and I could find option to cancel TDR.Request you to cancel tdr or let me know the process for the following Reference number -ekt[protected] and pnr number is PNR Number: [protected].
Also I want to change reason for valid TDR Reference No: ekt[protected] and pnr is PNR Number: [protected] and the reason for cancellation was that only one ticket of the traveling passenger was confirmed and other two were in waiting list and I could not cancel the ticket a day before because chart was prepared from some other location and ticket was not confirmed till that time.

I booked FOUR TATKAL ticketS from DEWAS to GANDHINAGAR(Train no 19010) on 15/11/2012 ON THE INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 1249/24 was, however, debited to my AXIS account, BUT ACTUALLY TICKETS WERE NOT BOOKED. . Their Failed transaction ID with irctc is- [protected] dated 15/11/2012.

So please do the refund to my respective account .

I HAVE BOOKED MY TICKET FROM ANAND VIHAR TERMINALS TO ALLAHABAD JUNCTION USING SBI ATM CUM DEBIT CARD.THOUGH THE AMOUNT WAS DEDUCTED, THE TICKET WAS NOT GENERATED.
DETAILS
TRAIN-ANVT PNBE SPL(03210)
DATE OF TRAVEL-18/11/12
DATE OF BOOKING-14/11/12
TRANSACTION ID-[protected]
HOW THE MONEY WILL GET REFUNDED

I changed my mobile number . When I try to login irctc then it shows your mobile number is not verified, for verification CLICK HERE TO RE-SEND MOBILE VERIFICATION CODE and then i do the same thing. But I can't receive the code till the time.How i could be use my account sothat i can do make changes in my past tickets

Sir,
I got registered for railway booking with IRCTC but I could not activate the account properly due to some technical glitch.Now when I go for log in message of wrong log- in id or p/w comes. Kindly have all the the registration cancelled against e mail ID ld.thakur @yahoo.com so that I can register afresh .

L D Thakur

This morning, booking opened for a Diwali special train at 8AM. I tried booking exactly at 8:01AM and I was seeing the status as 'Available 120'. When proceeded and made the payment, The payment was declined with the following error which I don't understand because none of the cases written here matched mine.

"The reservation as per your requested details could not be processed due to one of the following reasons

1.Communication Failure.
2.Berth Allocation could not be met.
3.Compact Accommodation Request not met.
4.Opening day booking (120 days in advance/ less than 120 days in advance for some trains) is not permitted before 08.00 A.M.

The money debited from your account will be credited to you.
For any queries,please use reference number [protected].

To try another Transaction, please use this link to Book Another Ticket
We regret that your transaction couldnot be processed.
"

(1) There cannot be any comminication failure when I have a high speed internet works all the time.
(2) I didn't opt for any specific berth requirement
(3) I don't know what is "Compact Accommodation Request" and I have not requested for such an option.
(4) I tried booking at 8:01 as per irctc website's clock. So I was on time! Any comments on this??

When I went back to try to book again immediately within 2 minutes, the status changed to "REGRET/WL100".

Now I have two complaints..

(1) Why was my first booking failed? And the website is so poorly designed that It takes the money and then fails. And the refund will be made after three or four days. As a software engineer, I see that this website doesn't follow any kind of design logics or ergonomics. This website shows its worst face during Tatkal booking time everyday. When will this be improved?

(2) Where were the 120+ confirmed and the other waiting list tickets gone in 3 minutes? Do you think all booked by the people of India? I dont think so. Does irctc working to serve people or the agents? There is no fair reservation policy being implemented here. When you have a quota for 'Ladies' with negligible number of seats(no use in that), why dont a quota with limited seats are given for agents and prohibiting the agents from booking from the general quota reservation tickets.

I know you would have received the multiple similar complaints from many people across India and No results yet. But It is my responsibility to shout loud again. Is anybody there to help!

~ Common-Indian-man-fighting-everyday-to-live

[Attaching a screen shot for those who don't trust people words]

Failed transaction details
1 [protected] Payment Settled Requested Rs 194 hdfcvbvpg
2 [protected] Payment Settled Requested Rs 194 hdfcvbvpg

i have have been charged twice. and my ticket is not processed.my ticket is for the 4th of November 2012.

Transaction Id Train No. Dt of journey Dt of booking Amt
[protected] 12712 [protected] [protected] 452/-
[protected] 16125 [protected] [protected] 1048/-
[protected] 16125 [protected] [protected] 1048/-
[protected] 12830 [protected] [protected] 322/-
[protected] 12830 [protected] [protected] 322/-
[protected] 12830 [protected] [protected] 322/-
[protected] 12830 [protected] [protected] 322/-
[protected] 12739 [protected] [protected] 519/-
[protected] 8464 [protected] [protected] 988/-

Sir, i have booked the above transactions via net for which pnr has not been generated, but the amount has been debited to my account, as the transactions failed the refunds has not been made till date. Pl instruct the concerned banks to refund the same . Thank u.

I had booked two tickes from Bhatapara To Kacheguda sleeper class namely 1.mansukh 2.Harsha
money deducted from my SBI acct. through ATM cum debit card but tickets are not provided . My
mobile no. is [protected] , email addresss is [protected]@gmail.com

i have filed TDR in IRCTC site ,my date of journey was[protected],but i didnt travelled ,on date 14th decemebr 2012 i filed the TDR.
and according to rule its required minimum 90 days to refund the money,i sent mail to irctc cutomer care 5-6 times and he replied onlythat he has forwarded the mail to the concerned person.

MY PNR NUMBER is [protected] and have applied for File TDR and got
> reference number ekt[protected] on 9th of november.till now, i didnt
> get the refund money.


i am not free to do the time pass by sending the same problem through mail daily,i want quick response .

Dear Sir,
i have cancelled the Godavari Express Ticket from Secunderabad to Tuni on 22-OCT-2012.
But the Amount Didn't refunded till now.How many working Days it will take to refund the amount.

Details :
Pnr Number: [protected]
Train No: 12728
Train Name: GODAVARI EXP
From Station: SECUNDERABAD JN(SC)
To Station: TUNI(TUNI)
Date Of Journey: 23-Oct-2012
Date Of Booking: 06-Jul-2012


Cancelled Date: 22-OCT-2012

what should I do to get back my money back.
Please help me out.

Thanks & Regards
V G S Naidu .A
[protected]@gmail.com

Chart preparation and information are not on right time. Due to this, I had to cancel my ticket, had to detain my journey.

Hi,

Today I, Diptesh Ghosh (PNR No : [protected]) had to cancel ticket of the Sealdah Rajdhani Express as due reason of not receiving the reservation status on proper time, where it's departure time is 4.50 PM IST.

I have booked a Tatkal Reservation for 27-Oct.-2012 trip, My ticket status was WL54 at the time of booking, then it was WL43 till 2pm, again that status was changed to WL36 at 3PM on 28th Oct 2012.

I was trying to reach railway Enquiry & customer care for our ticket status for confirmation, but we didn't get the correct information.

According to customer care, chart should be prepared before 2 hours before the departure time 4.50 PM IST. Online PNR status (www.indianrail.gov.in) was showing CHART NOT PREPARED till 3.00 PM IST and was also showing our reservation status WL36. I don't know, why railway system is correcting it's failure for which people are suffering in this type incident. I believe, there might have some manipulation for this incident, Railway department has no right to put the passengers in suffering for their computability, if there is any failure in the system it should be informed in prior time.

I'm staying far away from Sealdah railway station and it takes 1 hr 40 min to reach the station premises, if i don't get sufficient time to start my journey towards Railway station, its impossible to reach. because Railway department is not going to take care of my transportation towards the stations, for which I had to cancel the ticket & had to change journey date. For this I want proper justice for this railway system failure/negligence.

Kindly note this as a formal application to railway system and if it is not a correct address, please forward our concern to proper channel. If this subject is not actively taken to proper channel, i may go-ahead to help of Indian Law for a common citizen to get proper justification.

Waiting for your valued reply.

Regards,
Diptesh (An Indian)