[Resolved] Ccavenue — Money refund

Hemant Gupta

from Bhopal, Madhya Pradesh

Address:

New Delhi, Delhi

I shopped a flower bouquet which order was cancelled and money refund process was in process through ccavanue and in this regard i recieved a mail from ccavanue which is given below with message.

"From: [protected]@ccavenue.com
To: hemant.[protected]@adityabirla.com
Sent Date: Mon 08 March 2010 [6:6:22 PM]
Received Date: Mon 08 March 2010 [6:8:11 PM]
Subject: Order Refund from ccAvenue
Dear Customer,
This is to inform you that the merchant has initiated the refund process for order number Dof-[protected] for your transaction on http://www.DelhiOnlineFlorists.com. This refund request has been forwarded to the concerned bank and we await their reply.Rest assured amount would reflect in your account as per the bank's procedure.
Until then we request for your cooperation. "

Till date i didn't recieved a money refund from them.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Hemant Kumar Gupta

from Indore, Madhya Pradesh

DelhiOnlineFlorists.com. — regarding Money refund

I have purchase an online flower Bouqet of Rs.375 for delivery to particular address on 09 february'2010 My Order No. is DOF-[protected].
But they reply my through mail on 10 february'2010 "We are sorry to inform you that we had cancelled your order as you have selected the order from regular delivery page of our website for the delivery on 14th February. The refund process takes 10 to 15 working days".
Till date I haven't recieved my refund money.I talked to them by telephonic conversation three times and also email them this matter but they replied me you will recieve money within 3 to 4 days but i didn't get it yet.
I also e-mail them 3 reminders also but did'nt recieved my money Rs.375 to my account yet.

delhionlineflorists.com

from Ludhiana, Punjab

We have refunded full order amount Rs.375 (8th March).
If you not received you money yet, then please talk with your bank or ccavenue.com (Payment gatway)

Hemant Gupta

from Bhopal, Madhya Pradesh

delhionlineflorists.com had taken the order by taking a payment through ccavenue.com so its his responsibility to send the payment to me because my bank has no problem in recieving money from anyone by any gateway.So you will need to check whether CCavenue returned money to your customer or not because i have a purchasing from u not ccavanue.So u have a full resposibility.

N S NAWALE

from Mumbai, Maharashtra

On dt. I recharged my idea mobile No. [protected] for Rs 100 but amount was not reflected in my mobile acount stii date.

manasmuk

from Delhi, Delhi

incomplete Products delivered, Late
i ordered flowers, chocolates & a candle for valentines day Order id HDOF-[protected] .
order was given online on 11th feb 2011, for delivery on 14th feb 2011.

the gift was not delivered. we tried calling the number listed, but that is not in service.
the order status or the emails us link on the site doesnt work.

now a day later, they delivered only the chocolate box, with the flowers & candle missing.

i am currently in Italy, and wanted to surprise my girlfriend, rather this was shocking!!!

I WANT A COMPLETE REFUND OF MY MONEY!!!

ALSO THIS WEBSITE NEEDS TO GO DOWN, WITH LEGAL CHARGES AGAINST THE OWNERS.

Please help me get my money back,