Bharat Sanchar Nigam [BSNL] Complaints & Reviews

by customer care executive call i have rsponded on 27/Nov/2008, 9.23pm for caller tune, Rs2/ deducted for sms.
Rs12/ deducted for song down loading
Rs20/ deducted for monthly charges.
Till today caller tune not activated.
it is very bad customer service.
if possible to provide do immediately or return the deducted amount

Subject: Broadband & Telephone disconnection request raised
on 25.11.08 not processed till date.
Sir,
I am writing this complaint letter against my request for
disconnection of BSNL services both for broadband and
telephone, which has not been processed till now. Sir I would
like to bring this in you notice that my internet connection is not
working from last 20 days for which I have lodged complaint but
no response. Because of these kind of poor services I have
decided to disconnect these services, and submitted my
application along with my Oct 2008 bill receipt after having
discussion with (SDO) Sector 39.
I would request you to kindly instruct your officials to act on my
issue and disconnect this connection with effective from my
request date i.e. 25.11.08. As it is of no use for me without
broadband which is not working from last 20 days. I am
regularly following up officials at Sec 39 office for this but no
results.
Now again they will send bill of services which I have requested
to disconnect, but coz of their fault they are sending again and
again.
My Telephone Number is 2571217

Today 04.12.2008 Morning I have submitted Complaint against this delay to DGM Operations- BSNL at Sector 19 Noida Office.

on 1/12/2008 bsnl send me a msg that my last sms cost 20 rupees...whereas i havnt send any msg for atleast 15 days before that date.
this had also happened atleast 5-6 times in previous few months...also.

Sir,

I got the connection on 27th Nov.2008,
The Tech.Person connected the Dataone cable and informed me
as per BSNL instruction his duty is over.Now it will start working.Unfortunately both the line is dead now.

Pls let me know what I have to do?
my telephone No.[protected]

Sir

Please activate this code no. song (114232) in my mobile. I sent two time SMS on 56700(Subscribe BT 114232) but not response in then time. So please activate this caller tune on my number ([protected]) as soon as.

Thanking You,

Mukesh Tiwari

Sir,
I am residing in Mohannagar township in salem district Tamilnadu. I got WLL internet connection three months before from bsnl office salem tamilnadu.At that time of giving connection Bsnl had come and cheched the signal level, But it was not working properly at the time of checking.For that the have told, there is no WLL equipment in yor local tower the present signal coming from Thirumalaigiri it is foraway from your place. So please wait for another one month we will provide WLL equpipment with in one monthfor your local Bsnl tower, But so for they have not provide any equipment .Now we anable to get the signal . So please take nessaryaction for the broblem

My address
R.Rajagopalan
C 10/30 Mohan Nagar
Salem 636030
Tamilnadu India

Sir,
Iam having internet connection in India, Chennai, Periyar nagar through BSNL Broad Band services. Often I won’t get internet connection or the connection will disconnected.

So many complaints have been made by me and my family members. No positive response so far. For the past three weeks the service is very poor.

Often we are having online conferences and now a days we are going to somebody’s house and attending the conferences. Eventhough we know that it is not good manerisim we have followed that and disturbed the people in that house. Now, it is also not possible, because they have shifted their residence.

From 25th of this month I have made so many complaints regarding this connection and the ADSL light is not burning often. While at the time of making complaint through landline or mobhile the light will get on and within ½ minute it goes off. This also happens often.

My land line No.[protected].

While I was in the conference, the other people in various countries are laughed about the poor performance of BSNL. I feel ashamed about the poor performance of BSNL of India.

I also have the same problem with my ADSL link. At the behest of the BSNL personnel, I have changed the cabling in my apartment, tried with a different BSNL modem, disconnected my telephone and and tried only with the Network connection. But, still the ADSL link is not stable. I have put in enough complaints, BSNL Engineers have come to my flat and checked up all the connections, but to no avail. And Finally BSNL tells me it is a problem at their end. If so, what is stopping them from fixing it?
As i am composing this message, the link has again gone down !!

BSNL deducted Rs. 60 suddenly from my account without any cause.I have have not activated anything neither I know how to use SMS I only receive incoming calls through my mobile.Customer care is not co-operating.

----- Forwarded Message -----
From: adarsh arora <adarsh.[protected]@indiatimes.com>
To: gk upadhyay <gk [protected]@bsnl.co.in>
Cc: [protected]@bsnl.co.in
Sent: Mon, 1 Dec 2008 14:28:44 +0530 (IST)
Subject: complant for land line number[protected]


Dear Sir

I could Like to register complant regading phone No[protected] installed at my home the details are as fowllows :-

Name :- Adarsh Kumar Arora
Add:- 598, South Islamabad
LABH SINGH wALI gali
Prahalad Nagar
Meerut City
A/c No WUPMTW175950

THE PHONE LINE FERQUENTLY REMAINS DEED BECUSE OF TELPHONE LINE BRACKAGE
AND DESPITE OF COMPLANET IT HAS BEEN NEVER ATTENDED.
THRERFORE I REQUEST YOU TO LOOK IN THIS MATTER AND CHECK THAT THE COMPLAINT IS RECTIFIED
please look this matter as soon as posibile
THANKS AND REGRDS

YOUR
ADARSH KUMAR ARORA
Mob No : - [protected]
Tel No :[protected]




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1

After getting a message on my mobile Phone(Pre-paid) No. [protected], I sent a message to subscribe shayari for one month being free scheme as per message in July'2008, but I was shocked to note that after sending the message for subscribing free shayari on phone, an amount of Rs. 30/- was debited from my balance a/c. for which I immediately sent one more message to unsubscribe and revert my Rs. 30/-, but to no avail. Inspite of this, the shayari was also not subscribed. It means that amount of Rs. 30/- was illegally charged. Similary in Sept'2008 on getting a message an amount of Rs. 19/- for subsequently two months was debited from my a/c for providing me ring tones. Till date, no ring tones has been sent to me and I have faced a monetary loss of Rs. 68/- which does not mean and I don't bother for such a small loss, but illegal charging of Rs. 68/- was noticed to BSNL authorities through a letter, but till date no response has been received. Could you ask BSNL to refund me Rs. 68/-.

Thanks

K K Arora)

Dear Sir,

My landline is dead for last 2 weeks. When i book the complain some worker came and said that it is an under ground problem. After this communication already 1 week is over. I am having broad band connection alco through this line. my tele phone number is [protected].

Please do te needful.

regards
Sajal Kumar Moitra

I thank you for the very quick action for repairing the problem about which I complained yesterday. Moreover, the service of 24002198 has been restored to my 'phone. I withdraw the complaint lodged this morning over telephone ( vide docket No. K 8246) and sincerely apologise for any trouble that it might have generatd.

the www.data.bsnl.in site is very unuseful site for me because this site is always not open or it is down so i can't see my data usage and this is very very big problem for me...

the site http://bbservice.bsnl.in never opens. It opens only after a 20 days and i am not able to check the usage . this is a big problem for me as i download a lots of things...

The site from which one can check his/her internet usage has a very poor server. the site is very slow and take hell lot of time to open...may b this is done knowingly so that limited download user like me are not able to check their usage..and end up geting unexpected high bill...

Applied for Combo package on 26th July 2008 for new connection at 2nd Street, Modern Park, SantoshPur, Kolkata - 75.

Yet to get the connection.

I contacted the concerned Divisional Engineer (Ranikuthi Office) several times, only to hear that the region is still not feasible and there are technical problems. They yet to do a survey.

My question is, is the nation's largest telecom service provider so much helpless and TECHNICALLY HANDICAPPED, that they are not able to solve the problem even after FIVE MONTHS ????

What better service can we expect post connection ??

my 750+ plan has started from 1 dec.but instead of getting 256 kbps speed my speed is that od dial up that is 50 kbps and downloading rate id 6.48 kbps.i live in bikaner.while my uncle took same plan in jaipur and geeting speed of 256 kbps.wat should i do.i hv also complaint it from bsnl office but they cant do anything