[Resolved] CellOne mobile — non Cooperation from cellone customer care

shubhashreeg

from Kolkata, West Bengal

Address:

Hooghly, West Bengal

To avail the facility of "Reduced call charges to any two BSNL numbers", I sent a text message on 14-Aug-2010 in the night, in the format "EXCELP [protected] [protected]" to 53733 from my no. [protected], in order to enjoy Re 0.20/min call rate for the nos [protected] and [protected]". No acknowledgement against the above SMS was received. Further, speaking to a Helpline executive revealed no such SMS was received at your end. This compelled me to send the same SMS quite a number of times on Sunday, 15-Aug-2010. Unfortunately, even today, on 18-Aug-2010, the service remains unactivated and the standard call rate of Re 0.49/min is charged when the above 2 numbers are called from my no.

In this matter, no cooperation from the Helpline executives was received at any point of time. Not only their attitude was harsh, they could not suggest any solution to this problem either, proving their inaptness for the position they are in. And its disgraceful the way the information provided by one executive differed from the other.

An SMS that never reaches, 4 long days pass and even then a service does not get activated, uninformed and impolite Helpline executives - these are not the things a service provider of your repute can really boast of.

It's expected the service would be activated for my number as soon as possible.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

anupam mishra

from Bengaluru, Karnataka

CellOne Mobile — poor service

i am a customer of bsnl mobile from the past 4 years. by mistake one day star button was pressed by me while calling. a sms came from your side that my caller tune will b copied after 24hrs. and if you want to discontinue this process please send no as sms to 56700. i sent that message but then also my caller tune was copied. i made a complaint regarding this to your customer care service centre,they forwarded my complaint. but till now no actions has been taken. i request you to please take some action.

sanjay chainani

from Delhi, Delhi

CellOne Mobile — outgoing problem

respected sir,
my name sanjay chainani & my mobile no is -[protected] . plan is 525 R/s postpaid plan.
many time i complaint for outgoing problem but company no responce me.

complaint no.
1: 2484601 date 16-07-08
2: 2488217 date 18-07-08
3:2490441 date 20-07-08

sir, iam many time talk with mr.dinesh
& ms.sujata & mr. himmat
but my problem not solved
iam requesting u sir pls solve my problem.
THANK YOU.[protected]

manoj kale

from Darwha, Maharashtra

CELL ONE MOBILE IS VERY POOR NETWORK IN CITY ALSO BUT OTHER MOBILE GIVE GOOD COVERAGE AND SERVICES WHY NOT BSNL ALSO TAKE MORE TOWERS IN CITY AND SOLVE THIS PROBELEM BECAUSE MOST OF PEOPLE WANT TO BSNL CONNECTION BUT BSNL NOT TAKE OF HIS CUSTOMER.

Amit Kr Sharma

from Chandigarh, Chandigarh

CellOne Mobile — Very Poor and defecent service

I have a cellone( Post paid) mobile no. [protected]. from the first day of activation there is problem to connect particular no [protected].whenerver i dial this number it always say that "All routs are vesi Please dail after some time" but till date i was not able to call single time.Howere despite my repeted complaint to the customer care center ( no. J[protected] dt.06/10/08 & no. J[protected] dt.15/10/08) for last more than 15 days they always says that your problem will solve within 24 hours but till date problem is not soutout.now i have no other opition left to file a consumer complaint.

Akshayee. Shetty

CellOne Mobile — MOBILE LOST

Dear Sir,

I have lost my mobile today 26/sep2011 around 7:30 PM. BSNL does not even have a emergency service to report such critical events. All their numbers are not working, hence, i am having to put it here. I just wish that the system was more efficient, considering it is a government run service. So I humbly request you to block my Sim card no: [protected]

Akshayee. Shetty
Bangalore.